FEUNDRA JASPER
Itta Bena,MS
Summary
Dedicated and compassionate Assistant Teacher with over two years of experience supporting classroom instruction, promoting student engagement, and creating a safe inclusive learning environment. Skilled in classroom management , lesson preparation, and one on one academic support. Remote Healthcare Customer Service Rep with great experience. Maintained 95% satisfaction and 92% first-call resolution. Determined to delivering respectful, high-quality support. Skilled in escalations, insurance issues, and HIPAA compliance.
Overview
10
10
years of professional experience
Work History
Remote Healthcare Customer Service Representative
Molina Healthcare
08.2023 - 06.2025
- Company Overview: Remote
- Resolved an average of 75-100 member inquiries daily with a focus on empathy, accuracy, and HIPAA compliance, consistently maintaining a 95% customer satisfaction score.
- Recognized for maintaining top performance in resolution time, averaging under 5 minutes per call while preserving quality standards.
- Consistently exceeded KPIs in call handling time, member satisfaction, and resolution rates, earning Employee of the Month three times in one year.
- Adapted quickly to remote workflows and virtual communication tools, maintaining productivity and connectivity across geographically dispersed teams.
- Resolved member concerns on first contact 92% of the time, helping reduce call volume and improving overall member experience.
- Remote
Assistant Teacher
Sunflower County Consolidated School District
06.2020 - 05.2023
- Facilitated engaging learning activities to enhance student comprehension and participation.
- Collaborated with lead teachers to develop curriculum materials and lesson plans.
- Supported classroom management strategies to maintain a positive learning environment.
- Mentored new assistant teachers, providing guidance on effective teaching practices.
Remote Customer Experience Specialist
Amazon
01.2015 - 01.2020
- Company Overview: Remote
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Remote
Education
Bachelor of Social Work (Current) -
Liberty University
Lynchburg, VA12-2026
Skills
- HIPAA compliance
- Classroom management
- Positive attitude and resilience
- Emotional support
- High-Volume Call Management
- Patient confidentiality
- Call Resolution Efficiency
- KPI
- Problem-Solving
- Empathy
- Quality Standards Achievement
- Data entry with high accuracy and speed
- 75 WPM
- Microsoft Office Suite
- Lesson Plan Support
- Activity Planning & Coordination
- Record Keeping/ Attendance Tracking
- Grading and Assessment Support
Timeline
Remote Healthcare Customer Service Representative
Molina Healthcare
08.2023 - 06.2025
Assistant Teacher
Sunflower County Consolidated School District
06.2020 - 05.2023
Remote Customer Experience Specialist
Amazon
01.2015 - 01.2020
Bachelor of Social Work (Current) -
Liberty University
Similar Profiles
Mayra GarciaMayra Garcia
Claims Auditor at Bright Healthcare Plan & Molina Healthcare PlanClaims Auditor at Bright Healthcare Plan & Molina Healthcare Plan
Lashanna GreenLashanna Green
Customer Service Experience ||| at Molina HealthcareCustomer Service Experience ||| at Molina Healthcare
Hakeyah HoustonHakeyah Houston
Customer Experience Representative (Remote) at Molina HealthcareCustomer Experience Representative (Remote) at Molina Healthcare
JESSE DIAZJESSE DIAZ
Customer Service Representative at Molina HealthcareCustomer Service Representative at Molina Healthcare
TONI JACKSONTONI JACKSON
Medical Records Clerk at Corecivic Inc.Medical Records Clerk at Corecivic Inc.