Feven Kifle
Farmers Branch,TX
Summary
Results-driven Healthcare SaaS and Clinical Solutions Sales Specialist with experience spanning direct patient care, care management, and B2B healthcare technology sales. Proven success developing pipelines, engaging decision-makers, and driving adoption. Brings a unique blend of clinical empathy and commercial strategy, enabling strong rapport, credible conversations, and value-focused selling and service.
Overview
12
12
years of professional experience
Work History
Financial Services Representative
Primerica
Dallas, TX
05.2017 - Current
- Built trusted relationships with clients by assessing needs and delivering tailored insurance solutions.
- Educated customers on coverage options, simplifying complex information to support confident decision-making.
- Managed the full customer lifecycle—from initial outreach and consultation to onboarding, policy activation, and follow-up support.
- Maintained a healthy pipeline through proactive outreach, referrals, and relationship-building activities.
- Provided ongoing account support, handled policy updates, and resolved service issues to drive retention and customer satisfaction.
Sales Development Representative - Hybrid
Operatix
Dallas, Texas
05.2023 - 11.2023
- Generated and qualified pipeline for two B2B SaaS and technology clients through targeted outbound prospecting.
- Conducted high-volume outreach (calls, emails, LinkedIn) to engage key decision-makers and secure discovery meetings.
- Performed needs assessments to understand prospect pain points and align them with client solutions.
- Managed lead follow-up, nurtured early-stage opportunities, and maintained accurate activity tracking in CRM.
- Collaborated with account executives to schedule qualified meetings and support handoff into the sales cycle.
- Leveraged consultative communication to build rapport, overcome objections, and increase meeting conversion rates.
- Researched target accounts and industries to personalize outreach and improve engagement.
- Consistently exceeded weekly activity targets, meeting quota expectations for qualified meetings and pipeline contribution.
Inside Sales Representative - Remote
Simplify Healthcare
Chicago , IL
01.2022 - 08.2022
- Engaged healthcare organizations to understand their operational challenges and recommend solutions that improved workflows and member experience.
- Built strong relationships with directors and stakeholder teams, ensuring clear communication and a smooth evaluation process.
- Conducted needs assessments and discovery conversations that aligned product capabilities with client expectations.
- Coordinated demos, shared resources, and guided prospects through key touchpoints to support informed decision-making.
- Maintained organized documentation and follow-up within the CRM to ensure consistent communication and a positive client experience.
- Collaborated with cross-functional teams to address questions, clarify requirements, and support seamless handoffs.
- Stayed current on healthcare regulations and benefit trends to offer credible, value-driven guidance
Client Success Specialist - Hybrid
IntelliCentrics
Flower Mound, TX
03.2019 - 06.2020
- Managed onboarding of new clients, guiding them through credentialing and compliance setup while ensuring smooth implementation and high satisfaction.
- Served as primary point of contact for clients, addressing questions, troubleshooting issues, and coordinating with credentialing and support teams to resolve concerns.
- Built and maintained strong client relationships through proactive communication, regular check-ins, and tailored support to meet each client’s operational and compliance needs.
- Monitored client compliance status, documentation, and credentialing workflows — ensuring accurate data maintenance, timely renewals, and adherence to regulatory requirements.
- Conducted periodic reviews and audits of client accounts to maintain quality standards and compliance integrity.
- Collaborated with sales, operations, and compliance teams to align client expectations, coordinate service delivery, and support upsells or service expansions.
- Tracked client metrics and satisfaction, identified opportunities for process improvement, and recommended solutions to enhance service delivery and retention.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively while maintaining attention to detail and timely follow-through.
Inside Sales Representative
IntelliCentrics
Flower Mound, Texas
10.2018 - 06.2020
- Managed high-volume outbound and inbound outreach to healthcare facilities, vendors, and providers to present IntelliCentrics’ credentialing and compliance solutions.
- Qualified leads through needs assessments, gathering details on facility requirements, credentialing gaps, and compliance priorities.
- Delivered consultative sales presentations, educating prospects on the SEC³URE platform and tailoring solutions to their operational and regulatory needs.
- Built and maintained strong relationships with administrators, vendors, and clinical stakeholders to support long-term adoption and renewals.
- Generated and managed a robust sales pipeline, tracking activities, follow-ups, and deal progression through CRM with strong attention to detail.
- Coordinated onboarding for new clients, ensuring a smooth setup of credentialing workflows, and a seamless transition to customer success teams.
- Consistently exceeded activity and sales targets through disciplined prospecting, effective communication, and persistent follow-up.
- Collaborated with compliance, credentialing, and support teams to resolve client needs, and maintain a high-quality customer experience.
Care Management Associate
Aetna
Dallas, TX
03.2017 - 10.2018
- Delivered high-touch support to members by identifying needs, resolving barriers, and ensuring a positive, seamless care experience.
- Built strong, trust-based relationships through empathetic communication and proactive outreach.
- Collaborated with cross-functional teams to coordinate services and create personalized care solutions that improved member satisfaction and outcomes.
- Guided members through scheduling, referrals, and resource navigation to reduce friction and enhance overall service engagement.
- Maintained accurate documentation and case updates, ensuring a clear and consistent member journey.
- Monitored member progress, provided timely follow-ups, and escalated issues to ensure successful resolution.
- Acted as an advocate by connecting members with community resources and support programs tailored to their needs.
- Contributed to team meetings and process improvements that enhanced workflow efficiency and service delivery.
- Maintained strict confidentiality while delivering compassionate, customer-centered support.
- Successfully showcased effective communication, adept problem-solving, and the ability to build strong relationships while working in a dynamic, service-oriented setting.
Patient Care Technician
Texas Health Presbyterian Flower Mound
Flower Mound, Texas
09.2013 - 11.2017
- Delivered high-quality, empathetic support to patients and families by responding quickly to needs and ensuring a positive care experience.
- Built trust and rapport through consistent communication, active listening, and attentive service in a fast-paced environment.
- Collaborated closely with nurses, physicians, and multidisciplinary teams to coordinate care and ensure smooth, efficient service delivery.
- Monitored patient status, documented updates accurately, and communicated changes promptly to support seamless continuity of care.
- Anticipated patient needs and resolved concerns proactively, removing barriers and improving the overall experience.
- Managed multiple priorities simultaneously while maintaining accuracy, professionalism, and customer-centered focus.
- Educated patients and families on procedures and care steps, ensuring clarity, comfort, and confidence throughout their stay.
- Maintained compliance with hospital policies, safety standards, and confidentiality requirements (HIPAA).
- Contributed to team huddles and process improvements that streamlined workflows and enhanced patient satisfaction.
- Demonstrated patience, empathy, and strong interpersonal communication when supporting diverse patient populations.
Education
Associate of Applied Science - Psychology
McLennan Community College
Waco, TXSkills
- Adaptability in Fast-Paced Environments
- Sales Enablement Tools
- Inside Sales & Lead Qualification
- Patient-Focused/ Customer-Centric Approach
- Consultative & Solution Selling
- Active Listining
- Communication & Presentation Skills
- Detail-Oriented Documentation
- Customer Needs Assessment
- Upselling & Cross-Selling Support
- Issue Resolution & Escalation Management
- Cross-Functional Collaboration
- Client Onboarding & Support
Timeline
Sales Development Representative - Hybrid
Operatix
05.2023 - 11.2023
Inside Sales Representative - Remote
Simplify Healthcare
01.2022 - 08.2022
Client Success Specialist - Hybrid
IntelliCentrics
03.2019 - 06.2020
Inside Sales Representative
IntelliCentrics
10.2018 - 06.2020
Financial Services Representative
Primerica
05.2017 - Current
Care Management Associate
Aetna
03.2017 - 10.2018
Patient Care Technician
Texas Health Presbyterian Flower Mound
09.2013 - 11.2017
Associate of Applied Science - Psychology
McLennan Community College