Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Hi, I’m

Feven Tedros

Washington ,DC
Feven Tedros

Summary

Dynamic leader at Mindful Management with a proven track record of enhancing operational efficiency and customer retention. Demonstrated expertise in resource allocation management and staff training, resulting in significant quality improvements and elevated team performance. Proficient in quantitative analysis, strategic planning, and problem-solving to drive exceptional service and support business growth.

Overview

11
years of professional experience

Work History

mindful managment
Washington, DC

Manager
10.2023 - Current

Job overview

  • Executed comprehensive opening, closing, and shift transition tasks to uphold daily operational standards.
  • Optimized work methods, driving improved overall performance.
  • Controlled spending and monitored budgets for both efficiency and high-quality outcomes.
  • Managed employee attendance, payroll records, and vacation requests.
  • Facilitated new employee integration by coordinating targeted training initiatives.
  • Exhibited professionalism and composure during high-pressure scenarios.
  • Enhanced operational outcomes by integrating robust quality control procedures.
  • Managed day-to-day processes, guaranteeing optimal efficiency.
  • Delegated tasks and supervised project team performance.
  • Boosted customer retention with effective strategies.
  • Managed escalated customer concerns to ensure timely resolution.

east coast soundpatrol
Washington, DC

Manager
02.2018 - 08.2023

Job overview

  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Ensured compliance with regulatory requirements and industry standards.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Ping Pong Dimsum
Washington, DC

Manager of Operations
06.2014 - 09.2018

Job overview

  • Executed inventory management by balancing stock levels, preventing overstocking and shortages.
  • Fulfilled requests for data from higher-ups, delivering precise records.
  • Supervised comprehensive financial functions such as budgeting and accounting.
  • Executed research to uncover prospects for business growth and process improvement.
  • Conducted oversight of inventory control and supply procurement activities.

Education

Schiller International University
Largo, FL

BBA from International Business
06-2011

Skills

  • Resource Allocation Management
  • Quality Assessment
  • Staff Training Programs
  • Efficiency Improvement
  • Retention Rate Improvement
  • Quantitative Analysis

Languages

Amharic
Professional
tigrigna
Professional

References

References available upon request.

Timeline

Manager

mindful managment
10.2023 - Current

Manager

east coast soundpatrol
02.2018 - 08.2023

Manager of Operations

Ping Pong Dimsum
06.2014 - 09.2018

Schiller International University

BBA from International Business

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Feven Tedros