Feyishara Bashorun
Forney,TX
Summary
Goal-oriented manager with distinguished experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
Work History
Client Relations Manager
Van Cleef & Arpels
Grand Prairie, TX
04.2023 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Collected and logged client feedback about service experience to identify areas for improvement.
Boutique Director
HUBLOT
Honolulu, Hawaii
08.2021 - 03.2023
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Boutique Director
HUBLOT
Dallas, Texas
10.2018 - 08.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Boutique Director
HUBLOT
Dallas, Texas
05.2015 - 10.2018
- Encourage associates to ownership of their sales performance
- Enable aggressive sales growth through leadership and execution of corporate sales and marketing strategies by collaborating with purchasing, marketing, and merchandising teams
- Create positive brand awareness and customer loyalty through execution of in-store events, product placement and visual merchandising, and use of e-mail marketing to clientele
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Development Manager
Michael Kors
Dallas, Texas
05.2014 - 05.2015
- Reach the one-million-dollar benchmark in sales for my store within one year of business
- Analyze sales reports to explain business trends and earnings results to corporate team, and to tailor strategies to align with the individual store
- Support the development of associates sales, techniques, ensuring utilizing of elevated levels of sales and service to maximize sales by partnering with managements team planning / executing strategy
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Supervisor
Gucci
Dallas, Texas
03.2013 - 05.2014
- Provide elevated consumer experience through extensive product knowledge and passion for luxury brands in a high-end retail environment, earning recognition for highest customer retention rate and highest number of monthly goals achieved for 2013
- Execute team building and leadership exercises by taking initiative to create seasonal trend boards and training materials for team members to boost morale and sales figures
- Ability to create excitement and show passion for product by commutating relevant information to customers
- Able to answer questions about product feature and benefits, teach other to do the same
Assistant Store Manager
Fossil
Dallas, Texas
05.2010 - 03.2013
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Science - Education
Oklahoma State University
Stillwater, OK08.2004
Skills
- AREAS OF STRENGTH INCLUDE:
- Brand development
- Client Relationship
- Marketing and Events
- Business Acumen
- Strong leadership skills
- Planning and Coordination
- Teamwork and Collaboration
- Organization and Time Management
- Self-Motivated
- Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Relations Manager
Van Cleef & Arpels
04.2023 - Current
Boutique Director
HUBLOT
08.2021 - 03.2023
Boutique Director
HUBLOT
10.2018 - 08.2021
Assistant Boutique Director
HUBLOT
05.2015 - 10.2018
Sales Development Manager
Michael Kors
05.2014 - 05.2015
Sales Supervisor
Gucci
03.2013 - 05.2014
Assistant Store Manager
Fossil
05.2010 - 03.2013
Bachelor of Science - Education
Oklahoma State University
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