Summary
Overview
Work History
Education
Skills
Websites
Certification
Keycoursework
Languages
Timeline
Generic

Fezan Vaid

Bolingbrook,IL

Summary

I am a very enthusiastic Business Analyst with a strong drive to make a lasting impact. My passion lies in using analytical skills like data modeling, process mapping, and requirements gathering to guide data-driven decisions that fuel business growth. Skilled in tools such as SQL, Tableau, and MS Visio, I excel at translating complex data into actionable insights that stakeholders can rely on for informed decision-making. With experience across healthcare and finance, I bring a collaborative spirit and adapt quickly to shifting project demands, from agile methodologies to traditional SDLC approaches.

I’m also highly proficient in stakeholder management and communication, facilitating workshops, and conducting JAD sessions to ensure clear alignment across teams. Fluent in English, Urdu, and Hindi, I connect easily with diverse teams and build strong, collaborative relationships. My ambition and commitment to excellence push me to deliver impactful results on every project, whether optimizing workflows, enhancing data accuracy, or improving overall process efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst

AT&T
02.2023 - Current
  • Business Process Modeling: Proficient in business process modeling, documentation, and testing using MS Visio, ensuring clear communication of workflows and system designs
  • Project Leadership: Led various projects involving data capture, storage, and configuration, ensuring successful execution and timely delivery
  • Data Analysis and Forecasting: Prepared forecasts and identified key trends through in-depth data analysis and tracking, enabling informed business decisions
  • Requirement Analysis and Strategy: Analyzed business requirements and contributed to the development of implementation strategies to solve business challenges effectively
  • Facilitated JAD Sessions: Conducted Joint Application Development (JAD) sessions with key business users to define project scope, deliverables, and assess feasibility
  • Stakeholder Collaboration: Collaborated with business end-users, stakeholders, subject matter experts (SMEs), and project managers to gather, document, and refine project requirements
  • SQL Development: Developed SQL queries and utilized MS SQL to retrieve data from remote databases, ensuring accurate data extraction for analysis
  • UML Diagramming: Designed and developed Use Cases and Activity Diagrams using UML in Visio to illustrate system interactions and user workflows
  • Agile/Scrum Participation: Actively participated in Scrum daily stand-up meetings to ensure alignment with project timelines and goals
  • Functional Specification Documentation: Authored and delivered comprehensive Functional Specification Documents (FSDs) to the project team, detailing system functionality and requirements
  • Quality Assurance: Assisted in the development and maintenance of quality procedures, ensuring proper documentation and adherence to standards
  • User Acceptance Testing (UAT): Created extensive test cases and supported UAT to validate system functionality and resolve defects
  • Go-Live Support: Provided on-site support during system go-lives and upgrades, ensuring smooth transitions and user adoption
  • Key Skills Gained: Market Research, Financial Planning, Strategic Business Development, Operational Efficiency, Business Process Modeling, Data Analysis, Requirement Gathering, Stakeholder Engagement, SQL Query Development, UML Diagramming, Agile/Scrum Methodology, User Acceptance Testing (UAT), Project Management, Quality Assurance
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

Founder/Owner

PRO TV Mounting
01.2021 - Current
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Led the strategic planning process to define business goals and ensure alignment across all departments.

Junior Business Analyst

HelloTech
03.2020 - 12.2022
  • Market Analysis: Conducted comprehensive market research to identify customer needs, monitor competitor strategies, and spot emerging industry trends
  • Leveraged insights to adjust pricing models, resulting in a 15% increase in profit margins
  • Dashboard Creation: Developed executive and frontline leader dashboards, translating complex data into actionable insights, influencing key business decisions
  • Ad-Hoc Data Analysis: Conducted ad-hoc data pulls and automated reporting processes for both vendor and corporate stakeholders, streamlining the reporting workflow
  • Data Strategy Development: Devised and implemented data strategies for team use, enhancing the efficiency and accuracy of business processes
  • Data Analytics Expertise: Utilized data analytics best practices to challenge organizational norms and offer performance improvement recommendations, driving optimized business outcomes
  • Efficient Reporting Systems: Increased operational efficiency by creating systematic and repeatable reporting structures using SQL, Excel, and other tools, resolving capacity challenges for vendors and corporate teams
  • Business Data Accessibility: Collaborated with business users to gather reporting requirements and ensured data was easily accessible, enabling quick and accurate decision-making
  • Oracle Analytics Cloud Utilization: Built datasets, dashboards, and reports with real-time data using Oracle Analytics Cloud, providing timely insights for informed business actions
  • HelloTech: Partnered with HelloTech's technical teams to create tailored data solutions, enhancing customer support efficiency by 20% through optimized reporting and tracking systems
  • Key Skills Gained: Business Process Analysis, Data Interpretation, UAT, Stakeholder Management, Project Coordination, Data Visualization, Dashboard Creation, SQL, Excel, Oracle Analytics Cloud, Automation of Reporting, Data Strategy Development, Requirements Gathering, Performance Improvement Analysis, Cross-functional Collaboration

Sales Associate

Walgreens
10.2017 - 12.2018
  • Customer Relationship Management: Promoted customer loyalty through the effective introduction of the Walgreens rewards system, increasing membership sign-ups by 10%
  • POS Operations: Managed a high volume of transactions through point-of-sale terminals, ensuring accurate payment processing and providing exceptional customer service
  • Team Collaboration: Worked closely with team members to meet store sales goals and maintain a high standard of customer satisfaction

Education

Bachelor of Science - Management Information Systems, Business Analytics

DePaul University
Chicago, IL
05.2023

Skills

  • Data Analytics & Visualization
  • Excel (Advanced)
  • SQL
  • Tableau
  • Power BI
  • Business Analysis Tools
  • BRD Creation
  • Process Documentation
  • UAT
  • BPMN
  • Programming
  • Python
  • Data Analysis
  • Pandas
  • NumPy
  • Matplotlib
  • Project Management Tools
  • JIRA
  • Trello
  • MS Project
  • Communication & Collaboration
  • Stakeholder Management
  • Requirements Elicitation
  • Workshop Facilitation

Certification

  • Google Data Analytics Professional Certificate, 2023
  • Tableau Desktop Specialist Certification, 2023

Keycoursework

  • Systems Analysis and Design: Developed skills in analyzing business systems, understanding requirements, and designing solutions that align with business objectives.
  • Data Mining and Analytics: Acquired hands-on experience in data analysis techniques, including clustering, regression, and predictive modeling to extract actionable insights from complex datasets.
  • Business Statistics: Gained proficiency in statistical analysis and quantitative methods for business decision-making, including hypothesis testing, probability distributions, and variance analysis.
  • Information Systems Project Management: Learned the fundamentals of managing IT projects, including scope, time, cost, and quality management, as well as agile methodologies.
  • Applied Network and Security: Acquired knowledge in network infrastructure and cybersecurity principles essential for securing business information systems.
  • Database Management Systems Design and Development: Built and managed relational databases, optimized queries, and ensured data integrity in business environments.

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Business Analyst

AT&T
02.2023 - Current

Founder/Owner

PRO TV Mounting
01.2021 - Current

Junior Business Analyst

HelloTech
03.2020 - 12.2022

Sales Associate

Walgreens
10.2017 - 12.2018

Bachelor of Science - Management Information Systems, Business Analytics

DePaul University
Fezan Vaid