Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Fernandez

Lake Mary,FL

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

2
2
years of professional experience

Work History

Customer Care Agent

Hilton Grand Vacations
Orlando, FL
05.2023 - Current
  • Provided timely and accurate responses to customer inquiries via phone, email, and chat.
  • Resolved customer complaints in a professional manner.
  • Gathered customer feedback to help improve customer service processes.
  • Maintained updated knowledge of products and services offered by the company.
  • Identified customer needs and provided appropriate solutions.
  • Assisted customers with product selection based on their individual requirements.
  • Communicated effectively with other departments to resolve customer issues promptly.
  • Troubleshot technical problems related to products or services provided by the company.

Medicare Sales Agent

Together Health
Lake Mary, FL
07.2023 - 12.2023
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Sought out new clients and developed clientele by networking to find new customers.

Shift Leader

Panda Express
Sanford, Florida
08.2022 - 07.2023
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Evaluated employee performance, delivering individualized feedback and praise.

Cashier

Boston Market
Lake, MI
09.2021 - 02.2022
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

High School Diploma -

Seminole High School
Sanford, FL
05.2022

Skills

  • Binder Coverage
  • Underwriter Collaboration
  • Critical Thinking
  • Verbal and Written Communication
  • Administrative Functions
  • Persuasive Negotiation
  • Service Oriented
  • Conflict Resolution
  • Team Collaboration and Leadership
  • Positive Attitude

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Medicare Sales Agent

Together Health
07.2023 - 12.2023

Customer Care Agent

Hilton Grand Vacations
05.2023 - Current

Shift Leader

Panda Express
08.2022 - 07.2023

Cashier

Boston Market
09.2021 - 02.2022

High School Diploma -

Seminole High School

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Fernando Fernandez