Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristian Furtado Shockey

Phoenix,AZ

Summary

Accomplished Line Service Technician at Cutter Aviation, adept in ramp safety awareness and aircraft marshalling, enhanced operational efficiency by training new hires and contributing to a notable increase in repeat customers. Skilled in teamwork and problem-solving, consistently ensured compliance with airport safety regulations, showcasing exceptional time management and customer service skills.

Overview

10
10
years of professional experience

Work History

Line Service Technician

Cutter Aviation
11.2018 - Current
  • Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
  • Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
  • Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
  • Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
  • Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
  • Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
  • Trained new hires on line service technician procedures, contributing to the overall success of the team.
  • Contributed to an increase in repeat customers by providing personalized attention and addressing their unique needs promptly.
  • Achieved high levels of accuracy in documentation, ensuring compliance with regulatory standards, by diligently recording service and maintenance activities.
  • Provided exceptional customer service, leading to increased repeat business, by efficiently managing fueling and ground support for corporate and private aircraft.
  • Towed aircraft to gates and hangars using tractors and other vehicles.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
  • Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
  • Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.

Kitchen Crew Member

Raising Cane's Chicken Fingers
12.2017 - 11.2018
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
  • Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
  • Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Stocker

Wal-Mart Supercenter
10.2016 - 07.2017
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

Baker

Sherm's Thunderbird Market
07.2016 - 09.2016
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.

Night Crew Stocker

Wal-Mart Supercenter
05.2015 - 05.2016
  • Maintained a clean and safe work environment by adhering to company safety protocols and procedures.
  • Collaborated effectively with team members to complete nightly tasks efficiently and meet established goals.
  • Kept current with product knowledge, staying informed on new offerings and discontinued items to provide accurate information to customers as needed.
  • Ensured compliance with merchandising guidelines by consistently arranging products according to planograms or visual directives.

Dishwasher

Outback Steakhouse
10.2014 - 05.2015
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

High School Diploma -

Valley Vista High School
Surprise, AZ
05.2014

Skills

Ramp Safety Awareness

Aircraft Marshalling

Aircraft fueling

Flight Line Operations

Ground Support Equipment Operation

Airport safety regulations

Aviation Communication Protocols

Towbar and Tug Operation

Oxygen and Nitrogen Servicing

Teamwork and Collaboration

Problem-Solving

Time Management

Timeline

Line Service Technician

Cutter Aviation
11.2018 - Current

Kitchen Crew Member

Raising Cane's Chicken Fingers
12.2017 - 11.2018

Stocker

Wal-Mart Supercenter
10.2016 - 07.2017

Baker

Sherm's Thunderbird Market
07.2016 - 09.2016

Night Crew Stocker

Wal-Mart Supercenter
05.2015 - 05.2016

Dishwasher

Outback Steakhouse
10.2014 - 05.2015

High School Diploma -

Valley Vista High School

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Cristian Furtado Shockey