Najeé Kirtz
Summary
Quality Assurance professional with a strong track record of upholding top standards in product quality and regulatory compliance. Expertise in performing detailed inspections, crafting and enforcing quality control procedures, and leveraging data analysis to drive improvements. Excellent communicator and problem-solver, dedicated to achieving outstanding results and fostering ongoing process improvements. Committed to safeguarding the organization's reputation by consistently delivering superior products to customers.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Emmons Roofing & Siding
03.2024 - Current
- Make outbound calls to remodeling leads and schedule appointments.
- Review lead count assigned to each sales representative in accordance with their closing rate and with their number of jobs sitting within the "Current Job Status Report" in Acculynx.
- Assuring each job is dispositioned properly.
- Reach out to sales representative to inquire about jobs sitting between "First Appointment Complete" and "Approved" to push projects along and assist sales representatives in organizing work.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Training Coordinator
Vision Solar
10.2023 - 12.2023
- Developed effective and interactive training program and material to support employee development and organizational enhancement
- Evaluated success of training program and recommended improvements to upper management to enhance effectiveness
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion
- Worked with central management to identify, plan, align, and address training needs
Quality Assurance Specialist
Simmons Foods
10.2018 - 08.2021
- Studied and educated end-users on various uses of production and quality and how Simmons Pet Food optimize general use
- Collaborated with developers and product owners to stay current on product features and intended functionality
- Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings
- Created and revised logic and accuracy testing procedures to optimize data accuracy
- Identified and tracked defects with suppliers and supported in resolving problems by completing additional tests
- Converted production processes into new operation systems and monitored outcome for effective change management
- Directed off-site teams completing tests to support successful product development stages and releases
- Replaced malfunctioning equipment and tools to minimize workflow disruptions and optimize operations
- Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks
- Effectively interacted with production and maintenance departments regarding product defects and issues, working closely to develop innovative solutions
- Managed major quality problems by implementing effective plans
- Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations
- Prepared QA evaluation reports and submitted to management
- Routinely tested products to ensure temperature, specifications and ingredient levels conformed with best practices and quality standards
- Educated employees on specific QA standards and confirmed maintenance of standards
Education
Bachelor of Science - Biology
Rutgers University
05-2019
High School Diploma -
Camden Academy Charter High School
06-2015
Skills
- Leadership
- Performance Evaluation
- Employee Coaching
- Detail Oriented
- Communication
- Quick To Adapt
Timeline
Administrative Assistant
Emmons Roofing & Siding
03.2024 - Current
Training Coordinator
Vision Solar
10.2023 - 12.2023
Quality Assurance Specialist
Simmons Foods
10.2018 - 08.2021
Bachelor of Science - Biology
Rutgers University
High School Diploma -
Camden Academy Charter High School
Similar Profiles
Jacob RappaportJacob Rappaport
Field Technician at Emmons Roofing & SidingField Technician at Emmons Roofing & Siding
Kevin HennessyKevin Hennessy
Assistant Foreman Masonry at Alan Kunsman Roofing & Siding, Inc. - Lehigh Valley Roofing ContractorAssistant Foreman Masonry at Alan Kunsman Roofing & Siding, Inc. - Lehigh Valley Roofing Contractor
Andrew DancsecsAndrew Dancsecs
Assistant Foreman at Alan Kunsman Roofing & Siding, Inc. - Lehigh Valley Roofing ContractorAssistant Foreman at Alan Kunsman Roofing & Siding, Inc. - Lehigh Valley Roofing Contractor
AYMAN ANWARAYMAN ANWAR
Administrative assistant at Empower TradersAdministrative assistant at Empower Traders
Keyona BatenKeyona Baten
Administrative Assistant at Keller WilliamsAdministrative Assistant at Keller Williams