Bailey Goeins
Fort Riley North
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Professional with focus on claims evaluation and resolution. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for strong teamwork and adaptability, driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
6
6
years of professional experience
Work History
Investor Services Representative
SS&C
01.2024 - Current
- Researched and analyzed investment portfolios, maintaining 99% data accuracy.
- Streamlined transaction support processes, reducing processing time by 20%.
- Provided remote client support for complex transactions, ensuring compliance with company standards.
Quality Assurance Specialist
Advanced Call Center Technologies LLC
10.2023 - 01.2024
- Developed and maintained quality assurance protocols, processes and procedures.
- Reviewed customer requirements and specifications to ensure products met standards.
- Conducted regular internal audits to identify non-conforming issues.
- Created dashboards and visualizations to monitor trends in metrics over time.
Customer Service Representative
Advanced Call Center Technologies LLC
08.2020 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to mortgage customers by responding promptly and accurately to inquiries.
Human Resources Specialist
United Stated Army
07.2018 - 08.2019
- Provided guidance to managers on disciplinary action and performance management.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Provided admin services to keep trying of personnel at the company level
Education
U.S. Career Institute
Fort Collins, COHigh School Diploma -
Washington County Technical High School
Hagerstown, MD06-2018
Skills
- Critical thinking
- Active listening
- Claims investigation
- Advanced oral and written communication skills
- Decision-making
- Highly motivated
- Team collaboration
Timeline
Investor Services Representative
SS&C
01.2024 - Current
Quality Assurance Specialist
Advanced Call Center Technologies LLC
10.2023 - 01.2024
Customer Service Representative
Advanced Call Center Technologies LLC
08.2020 - 10.2023
Human Resources Specialist
United Stated Army
07.2018 - 08.2019
High School Diploma -
Washington County Technical High School
U.S. Career Institute
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