Brittany Jones-Williams
Healthcare Provider
San Francisco,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Site Supervisor
Winter Nights Family Shelter
Pleasant Hill, CA
09.2021 - Current
- Helping clients in getting services by phone and in person
- Getting clients interested in activities that are beneficial
- Assessing clients and gathering information that is relevant
- Offering info and supporting clients and the families of theirs
- Making and contacting referrals to various other services and agencies
- Maintaining precise records and creating reports
- Taking part in training, meetings, and supervision
- Watch for symptoms of child abuse
- Provide crisis intervention.
Store Manager
Aquarian Era : New Age shop
Concord, CA
11.2020 - 04.2021
- Hiring Employees
- Making schedule
- Ordering product
- Making bank deposits
- Opening and closing
Program Assistant
Diablo Valley College
Pleasant Hill, CA
10.2016 - 03.2020
- Assisting student population with enrollment
- Filing sensitive documents
- Implementing services for student to take part
- Maintaining office calendars and sending out reminders of impending appointments
- Assisting in the planning and overseeing significant events
- Interviewing clients to assess their situational needs
- Serving as a liaison for clients and social, financial, health and legal service needs
- Planning regular follow-ups to assess progress and additional needs
Lead Customer Service Representative
Advance Call Center Technolgies
Sacramento, CA
08.2012 - 08.2014
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Opens customer accounts by recording account information
- Promoted after exceeding expectations of management Skills Used
Assistant Instructor
Boston Reed College
Napa, CA
02.2012 - 01.2013
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Enforce administration policies and rules governing students
- Plan, prepare, and develop various teaching aids
- Requisition and stock teaching materials and supplies
- Prepare lesson outlines and plans in assigned subject areas, and submit outlines to teachers for review
Education
Bachelor of Science - Health Science
California State University-East Bay
Hayward, CA 08.2019 - 06.2021
Associate - Health Education
Diablo Valley College
Pleasant Hill, CA 08.2016 - 05.2019
Skills
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Timeline
Site Supervisor
Winter Nights Family Shelter
09.2021 - Current
Store Manager
Aquarian Era : New Age shop
11.2020 - 04.2021
Bachelor of Science - Health Science
California State University-East Bay
08.2019 - 06.2021
Program Assistant
Diablo Valley College
10.2016 - 03.2020
Associate - Health Education
Diablo Valley College
08.2016 - 05.2019
Lead Customer Service Representative
Advance Call Center Technolgies
08.2012 - 08.2014
Assistant Instructor
Boston Reed College
02.2012 - 01.2013
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