Brittany Jones-Williams
Healthcare Provider
San Francisco,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Site Supervisor
Winter Nights Family Shelter
Pleasant Hill, CA
09.2021 - Current
- Helping clients in getting services by phone and in person
- Getting clients interested in activities that are beneficial
- Assessing clients and gathering information that is relevant
- Offering info and supporting clients and the families of theirs
- Making and contacting referrals to various other services and agencies
- Maintaining precise records and creating reports
- Taking part in training, meetings, and supervision
- Watch for symptoms of child abuse
- Provide crisis intervention.
Store Manager
Aquarian Era : New Age shop
Concord, CA
11.2020 - 04.2021
- Hiring Employees
- Making schedule
- Ordering product
- Making bank deposits
- Opening and closing
Program Assistant
Diablo Valley College
Pleasant Hill, CA
10.2016 - 03.2020
- Assisting student population with enrollment
- Filing sensitive documents
- Implementing services for student to take part
- Maintaining office calendars and sending out reminders of impending appointments
- Assisting in the planning and overseeing significant events
- Interviewing clients to assess their situational needs
- Serving as a liaison for clients and social, financial, health and legal service needs
- Planning regular follow-ups to assess progress and additional needs
Lead Customer Service Representative
Advance Call Center Technolgies
Sacramento, CA
08.2012 - 08.2014
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Opens customer accounts by recording account information
- Promoted after exceeding expectations of management Skills Used
Assistant Instructor
Boston Reed College
Napa, CA
02.2012 - 01.2013
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Enforce administration policies and rules governing students
- Plan, prepare, and develop various teaching aids
- Requisition and stock teaching materials and supplies
- Prepare lesson outlines and plans in assigned subject areas, and submit outlines to teachers for review
Education
Bachelor of Science - Health Science
California State University-East Bay
Hayward, CA 08.2019 - 06.2021
Associate - Health Education
Diablo Valley College
Pleasant Hill, CA 08.2016 - 05.2019
Skills
Hospital ExperienceAdministrative Experience
OSHA compliance
Written Communication
Multitasking Abilities
MS Office
Interpersonal Communication
Good Telephone Etiquette
Cultural Awareness
Analytical and Critical Thinking
Patient education and counseling
Timeline
Site Supervisor
Winter Nights Family Shelter
09.2021 - Current
Store Manager
Aquarian Era : New Age shop
11.2020 - 04.2021
Bachelor of Science - Health Science
California State University-East Bay
08.2019 - 06.2021
Program Assistant
Diablo Valley College
10.2016 - 03.2020
Associate - Health Education
Diablo Valley College
08.2016 - 05.2019
Lead Customer Service Representative
Advance Call Center Technolgies
08.2012 - 08.2014
Assistant Instructor
Boston Reed College
02.2012 - 01.2013