Overview
Work History
Education
Skills
Availability
Qualifications Summary
Social Security Number
Personal Information
References
Certification
Timeline
Generic

Tiana Byrd

Warner Robins,United States

Overview

8
8
years of professional experience
1
1
Certification

Work History

Direct Care Associate

Acumen
04.2022 - Current
  • Provided immobile, ill or frail clients with assistance, company and comfort
  • Administered medicine and treatments as prescribed by healthcare providers
  • Monitored the physical, mental and emotional conditions of clients and reporting changes
  • Maintained a clean, tidy, and safe environment
  • Performed personal hygiene care and housekeeping duties
  • Prepared meals and assisted clients with eating and drinking
  • Assisted with the use of incontinence products or provide bathroom visit support
  • Ran errands, including shopping for groceries and essential household items
  • Helped clients from their beds into chairs or wheelchairs and back
  • Demonstrated awareness of proper first aid and emergency response procedures
  • Exhibit ability to think quickly and act calmly in an emergency
  • Knowledge of or experience monitoring and recording vital signs in patients, including heart rate, blood pressure, pulse, and temperature.

Warehouse Associate

Kohls Distribution Center
04.2021 - 01.2022
  • Managed inventory by stocking shelves, rotating stock and removing damaged products
  • Moved freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, or other equipment
  • Diligently restocked work stations and display cases
  • Maintained a clean and safe environment
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly
  • Fulfilled and exceeded customer satisfaction goals in a consistent manner
  • Assisted customers, co-workers, peers, etc by providing information and receiving their complaints
  • Demonstrated integrity and honesty while interacting with customers, team members and managers
  • Problem-solving skills to effectively handle urgent issues
  • Good communication skills for interacting and coordinating with coworkers
  • Flexibility to perform varied tasks
  • Willingness to work as a team player.

Team Associate

Kroger
10.2019 - 02.2021
  • Promoted excellent customer experience
  • Oversees a team of associates at front and back of store ensuring prompt, courteous customer service and promotion of loyalty programs
  • Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
  • Took an active role in training and mentoring associates on front end principals using appropriate company resources and tools
  • Trained and coached associates on personalizing the customer experience while promoting loyalty programs
  • Assigned registers, supported and responded to POS coverage needs, and coordinated breaks for all associates
  • Provided and accepted ongoing recognition and constructive feedback
  • Partners with Management on associate training needs to increase effectiveness
  • Ensured adherence to all labor laws, policies, and procedures.

Manager

PIZZA HUT
05.2016 - 07.2019
  • Welcome customer, offering assistance to help with question and ordering
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Resolved issues regarding customer complaints
  • Trained new members in cash register operation, stock procedures, and customer service
  • Learned roles in other departments to provide coverage and keep the store operational
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Education

Sophomore College in Finance - Associate in Banking and Finance

Central Georgia Technical College
Warner Robins, GA
10.2023

Technical Certificate - Banking And Finance Specialist

Central Georgia Technical College
Warner Robins, GA
12.2022

High School Diploma -

Northside High School
Warner Robins, GA
05.2018

Skills

  • Team Building & Leadership
  • Analysis & Strategy Planning
  • Reporting & Documentation
  • Policy & Procedure Enforcement
  • Presentation & Speaking
  • Proactive & Motivated
  • Basic Computer Skills
  • Critical Thinking
  • Goal & Mission Attainment
  • Personal Training & Development
  • Conflict Resolution
  • Time Manageable
  • Consistent Customer Service
  • Organize & Prioritize
  • Attention to Detail
  • Organized Multi-tasker
  • Customer Service Expert
  • Good Listening Skills
  • Friendly & Helpful
  • Microsoft Office Corporation
  • In & OutBound Calling
  • Quick Learner
  • Monetary Exchanges
  • Technical Support
  • Dedicated Team Player
  • Leadership Skills
  • Networking
  • Self-Control & Empathy
  • Creative Problem-Solver
  • Fluent in English

Availability

Permanent, Full-Time

Qualifications Summary

Customer-oriented, strategic-thinking sales professional with over 4 years of experience in building relationships and cultivating partnerships. Multi-tasking and self-motivated leader with experience in persuasively introducing products, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in a busy call center setting. My goal is to create encore experiences that enrich lives one person at a time, and to also obtain a position which will allow me to utilize the skills and knowledge that I have acquired through hands-on training. My mission is to secure a career path in hybrid opportunities that utilizes my experience, commitment and attention to detail.

Social Security Number

xxx-xx-2421

Personal Information

Citizenship: United States

References

Tekenya Williams, (478) 775 - 2924 Angela Andrews, (478) 955 - 0838 Angela Bruemmer, (478) 231 - 2173

Certification

Banking and Finance Specialist- Technical Certificate December 2022

Timeline

Direct Care Associate

Acumen
04.2022 - Current

Warehouse Associate

Kohls Distribution Center
04.2021 - 01.2022

Team Associate

Kroger
10.2019 - 02.2021

Manager

PIZZA HUT
05.2016 - 07.2019

Sophomore College in Finance - Associate in Banking and Finance

Central Georgia Technical College

Technical Certificate - Banking And Finance Specialist

Central Georgia Technical College

High School Diploma -

Northside High School

Banking and Finance Specialist- Technical Certificate December 2022

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Tiana Byrd