Shermin Jahan
The Bronx Parkchester,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cabin Crew Instructor
Biman Bangladesh Airline(BATC)
- Enhanced trainee performance by implementing innovative teaching techniques and practical exercises.
- Evaluated trainee progress through assessments and feedback, identifying areas for improvement and tailoring instruction accordingly.
Flight Stewardess
Biman Bangladesh Airlines
04.2013 - Current
- Enhanced passenger satisfaction by providing exceptional customer service and addressing
- Assisted passengers with special needs or requests, ensuring a positive travel experience for all guests.
- reach elderly and children with homely extra care .
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
Education
MBA - Human Resources Management
International University Of Scholars
05.2018
Honours - English
Darul Ihsan University
08.2012
Higher Secondary Certificate - Science Education
Sheikh Fazilatunnesa Islamic Mohila College
03.2005
Secondary School Certificate - Science Education
Monipur High School
03.2002
Skills
- CPR and first aid education
- Course development
- Self-motivated
- Documentation and reporting
- Public speaking
- Active Listening
- Conflict Resolution
- patient
Certification
- CAAB Certifications on IT
- Certificate on Basic Training and SEEP training on D-8 100,300,400q series of aircraft.
- Trained on First Aid, CRM, Aviation Security, Dangerous Goods, SMS Training.
- Got Training on Ditching, Firefighting Drill from Malaysian Academy on 737-800 a/c.
- Trained on 747, MD-82 83, Airbus-300 aorcraft.
Languages
Bengali
Native or Bilingual
English
Professional Working
Hindi
Limited Working
Hobbies and Interests
- Study
- Cooking
- Cycling
- Swimming
- play with my kids by doing anything
- explore new thing
Additional Information
i have awarded by appreciation letter several times by my previous company for my hard work and dedication.
Timeline
Flight Stewardess
Biman Bangladesh Airlines
04.2013 - Current
Cabin Crew Instructor
Biman Bangladesh Airline(BATC)
MBA - Human Resources Management
International University Of Scholars
Honours - English
Darul Ihsan University
Higher Secondary Certificate - Science Education
Sheikh Fazilatunnesa Islamic Mohila College
Secondary School Certificate - Science Education
Monipur High School
- CAAB Certifications on IT
- Certificate on Basic Training and SEEP training on D-8 100,300,400q series of aircraft.
- Trained on First Aid, CRM, Aviation Security, Dangerous Goods, SMS Training.
- Got Training on Ditching, Firefighting Drill from Malaysian Academy on 737-800 a/c.
- Trained on 747, MD-82 83, Airbus-300 aorcraft.
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