Uepi Kaufusi
Rancho Cucamonga,CA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
9
9
years of professional experience
Work History
Operation Manager
Southwest Airlines
03.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Actively coordinate with all departments to maintain the stations key performance indicators
- Oversee day to day airport operations to create a safe, secure, and legally compliant service conscious environment
- Coach and develop to establish a diverse talent pipeline
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Operations Manager
American Airlines
01.2016 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Arts - Business Administration And Management
University of La Verne
La Verne, CASkills
- Employee relations and conflict resolution
- Policies and procedures implementation
- Project management abilities
- Continuous improvements
- Cultural immersion
- Discipline management
- Team motivation
- Motivational leadership style
Languages
Spanish
Native or Bilingual
Tonga
Native or Bilingual
Timeline
Operation Manager
Southwest Airlines
03.2022 - Current
Operations Manager
American Airlines
01.2016 - 03.2022
Bachelor of Arts - Business Administration And Management
University of La Verne
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