Kahniya Mcguire
Ruleville,MS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Material Handler
TJX Companies
01.2023 - 08.2023
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Bagged clothes and put them on the line for shipping
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Online Personal Shopper
Target
08.2022 - 12.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
Order Processor
Amazon
07.2022 - 11.2022
- Processed customer orders in line with established policies and procedures.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Received and followed pick sheets to gather merchandise for customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Put damaged items, used items and good items in different totes.
Customer Service Representative
Nelnet Student Loan Services
02.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Explained to customers about their student loans
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Took payments over the phone
Administrative Assistant
Burnco Rock Products Ltd
04.2020 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled Orientation for new hires
Clerk
NKM Logistics
02.2019 - 03.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Provided meeting support by taking minutes and dictations.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Input data into spreadsheets and databases.
Restaurant Hostess
PINSTACK
08.2018 - 01.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Checked in with servers to confirm preparedness before seating customers.
- Complied with food safety and food hygiene regulations to safeguard public health.
Education
High School Diploma -
Macarthur High School
Irving, TX07.2018
Skills
- Disposition Records
- Materials Handling and Transport
- Accident Prevention
- Supply Chain Distribution
- Customer Service
- Verbal and Writing Communication
- Adobe Systems Adobe Acrobat
- Google Docs
- Microsoft PowerPoint
- Excel
Timeline
Material Handler
TJX Companies
01.2023 - 08.2023
Online Personal Shopper
Target
08.2022 - 12.2022
Order Processor
Amazon
07.2022 - 11.2022
Customer Service Representative
Nelnet Student Loan Services
02.2021 - 05.2022
Administrative Assistant
Burnco Rock Products Ltd
04.2020 - 12.2020
Clerk
NKM Logistics
02.2019 - 03.2020
Restaurant Hostess
PINSTACK
08.2018 - 01.2019
High School Diploma -
Macarthur High School
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