Leticia Becerra
Atwater,California
Summary
Dynamic Case Management Coordinator at USP ATWATER with a proven track record in inmate advocacy and case assessment. Expert in developing tailored care plans and fostering collaboration among multidisciplinary teams. Recognized for enhancing communication and organizational skills, ensuring compliance, and improving inmate reintegration outcomes through effective problem-solving strategies.
Expertise in client assessment, care coordination, and resource management. Strong focus on team collaboration and problem-solving. Reliable under changing conditions with commitment to achieving impactful results. Proficient in conflict resolution, empathy, and effective communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Management Coordinator
USP ATWATER
07.2014 - Current
- Assisted in developing case management plans to address incarcerated individuals needs.
- Collaborated with multidisciplinary teams to facilitate comprehensive care solutions.
- Implemented organizational tools to streamline case documentation processes.
- Engaged in ongoing training to enhance knowledge of case management practices.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Collaborated with multidisciplinary teams to facilitate inmate care and reduce case management barriers.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for incarcerated individuals.
- Served as corporate resource for compliance and audits to facilitate legal process and appeals.
- Coordinated communication between inmate and case manager for effective support.
- Maintained daily tracking of inmates in segregation.
- Supported tracking of case progress to ensure timely deadlines are met.
- Oversee 9 Correctional System Officers and 1 supervisor that is divided into three specialized areas.
Case Manager
USP ATWATER
10.2004 - 07.2014
- Assessed inmate needs and developed individualized service plans to enhance outcomes of reintegration to society.
- Coordinated multidisciplinary team meetings to review cases and streamline communication.
- Monitored client progress, adjusting plans as necessary to ensure effective support.
- Advocated for inmates' access to resources, fostering collaboration with community agencies.
- Trained and mentored junior staff on case management best practices and compliance standards.
- Led crisis intervention strategies, ensuring timely resolution of inmate issues and safety concerns.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated inmates on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for inmates experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize inmate support strategies.
- Assisted inmates in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted inmates in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Legal Document Preparation
#1 Cheapest Legal Aid
08.2005 - 12.2010
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Prepared family law documents: divorces, child support motions, restraining orders, fee waivers, paternity, financial documents.
- Supportive to sensitive needs of clients.
- Filed court documents.
- Assisted clients with understanding complex documents and legal processes, promoting clarity and comprehension.
- Reduced errors in document preparation by implementing quality control measures during proofreading processes.
Secretary
USP ATWARER
12.2003 - 10.2004
- Managed office communications and correspondence, ensuring timely responses to inquiries.
- Coordinated scheduling for executive meetings, optimizing time management and resource allocation.
- Developed and maintained filing systems, enhancing information retrieval efficiency.
- Prepared reports and presentations, ensuring accuracy and clarity for stakeholder review.
- Oversaw inventory management for office supplies, tracking usage and reordering as necessary.
- Collaborated with cross-functional teams to support project initiatives and enhance operational effectiveness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Improved office workflow by redesigning document submission process.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Correctional Officer
USP ATWATER
02.2002 - 12.2003
- Supervised daily inmate activities to maintain safety and order within facility.
- Conducted regular inspections of facilities to ensure compliance with regulations and policies.
- Collaborated with law enforcement agencies during incident response and crisis management situations.
- Trained new correctional staff on protocols, procedures, and emergency response tactics.
- Implemented conflict resolution strategies to de-escalate potential disturbances among inmates.
- Monitored inmate behavior and documented incidents to support rehabilitation efforts.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Reduced inmate altercations through proactive conflict resolution strategies.
Education
Bachelor of Arts - Criminal Justice
California State University, Stanislaus
Turlock, CA06-2001
Skills
- Inmate advocacy
- Case assessment
- Bureau of Prisons policy
- Inmate communication
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
Certification
- Hostage Negotiations
- Firearms
- CPR
- FEMA
Languages
Spanish
Native or Bilingual
Marc Fischer Award
This award demonstrates exceptionally meritorious professionalism and leadership in the performance of one's duty. It reflects that I have the best interest of Bureau staff. I display dependability and loyalty to Bureau family. I'm a great value and asset to the institution and Bureau of Prisons.
Timeline
Case Management Coordinator
USP ATWATER
07.2014 - Current
Legal Document Preparation
#1 Cheapest Legal Aid
08.2005 - 12.2010
Case Manager
USP ATWATER
10.2004 - 07.2014
Secretary
USP ATWARER
12.2003 - 10.2004
Correctional Officer
USP ATWATER
02.2002 - 12.2003
Bachelor of Arts - Criminal Justice
California State University, Stanislaus