Lamis Hasan
Customer Experience Specialist
Springfield,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Promotions & Merchandise Data Analyst
Lidl US
01.2019 - 03.2024
- Utilize SAP to perform complex data entry and pricing strategies.
- Management of new and existing articles and supplier data in SAP to ensure purchase orders and vendor deliveries are achieved with a high level of accuracy.
- Coordinate with marketing and digital teams to retrieve pricing data to create upcoming pricing and promotions for the entire Lidl assortment on a weekly basis for the smartphone application and print leaflet.
- Checking all data in SAP is in compliance with all Lidl US and relevant legal government regulations.
- Responsible for retail related issue problem solving at the Lidl stores and all three Lidl warehouses.
- Assisting with all produce and floral category related price changes, buyer communications, article, and supplier management to achieve monthly sales targets - these categories account for over 20% of Lidl's revenue.
Regional Manager
7-Eleven, Inc.
01.2014 - 08.2018
- Monitored a group of 7-Eleven stores (corporate and franchise) within a geographic area to ensure the highest levels of guest service
- Led, consulted with, and influenced store operators and franchisees to develop, update and execute operational plans and strategies for effective merchandising, fresh food management, fuel sales and store operational infrastructures
- Communicate effectively with customers, managers, and vendors through a variety of channels including email, phone, traditional mail, and using various office machines.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Guest Experience Agent
7-Eleven, Inc.
04.2008 - 01.2014
- Evaluated store execution against 7-Eleven standards regarding cleanliness, guest service and quality
- Consulted Store Operators and Field Consultants on targeted action planning and training/calibrating on 7-Eleven standards, as needed
- Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed and maintains action plans for addressing trends in guest/customer relations issues and assisted in monitoring progress where needed.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
Merchandising Support Supervisor
7-Eleven, Inc.
01.2000 - 04.2008
- Organized and coordinated Merchandising office operations, procedures, and resources to facilitate organizational effectiveness and efficiency
- Supervised 7 Administrative Assistants including staffing, training, coaching, and providing performance feedback
- Set up over 200 new vendors and performed all vendor maintenance
- Recognized for teamwork generated on logistics store delivered commodities project resulting in a 2-million-dollar company savings and recovered over 1.6 million dollars by working with accounting to audit invoices, bill-backs, and vendor refunds.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Bachelor of Science in Business Administration & Marketing -
George Mason University
Fairfax, VA03.1997
Skills
- Bilingual in Arabic and English
- SAP
- Salesforce, ICIX & Promotion Designer
- Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Attention to Detail
- Customer Communication
Timeline
Promotions & Merchandise Data Analyst
Lidl US
01.2019 - 03.2024
Regional Manager
7-Eleven, Inc.
01.2014 - 08.2018
Guest Experience Agent
7-Eleven, Inc.
04.2008 - 01.2014
Merchandising Support Supervisor
7-Eleven, Inc.
01.2000 - 04.2008
Bachelor of Science in Business Administration & Marketing -
George Mason University