Ariana Brewer
Jacksonville,NC
Summary
Dedicated professional with proven expertise in customer service excellence and cash handling. Demonstrates empathetic understanding and clear communication proficiency, significantly enhancing customer satisfaction. Known for reliability and a strong work ethic, successfully mentored new staff and improved service efficiency. Fluent in Russian, elevating customer interactions and inclusivity.
Overview
2
2
years of professional experience
Work History
Grocery Bagger
Missy Law
4055 Curtis Rd, Jacksonville, NC 28545
06.2024 - Current
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Pleasantly greeted customers and provided prompt and courteous service.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
- Increased efficiency by sorting items according to the customers'' preferences or needs before bagging them.
- Collaborated with fellow employees to maintain a well-organized work environment for optimal productivity.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Elevated teamwork among colleagues by sharing best practices and collaborating on daily tasks effectively.
- Worked together with cashiers to guarantee customer satisfaction.
Cashier
Lurinda Morris
4039 Curtis Rd, Jacksonville, NC 28540
08.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate of Science - Engineering
Coastal Carolina Community College
Jacksonville, NC05-2026
High School Diploma -
Southwest High School
1420 Burgaw Hwy, Jacksonville, NC 2854005-2024
Skills
- Empathetic Understanding
- Work ethic and integrity
- Grocery bagging skills
- Patience and empathy
- Organizational Time Strategies
- Facility Cleanliness Oversight
- Cash handling
- Safety awareness
- Customer service excellence
- Reliability and punctuality
- Bilingual in Russian
- Clear Communication Proficiency
Languages
English
Native or Bilingual
Russian
Limited Working
Timeline
Grocery Bagger
Missy Law
06.2024 - Current
Cashier
Lurinda Morris
08.2023 - 05.2024
Associate of Science - Engineering
Coastal Carolina Community College
High School Diploma -
Southwest High School