Christine Doane
Round Lake,IL
Summary
Adaptable and results-driven professional with extensive experience at Abbott Laboratories Employees Credit Union, specializing in title clearance resolution, loan processing and demonstrating exceptional organizational abilities. Excelled in enhancing document accuracy, streamlining processes for productivity, and fostering client relationships. Proven track record in exceeding performance targets and mastering software proficiency for optimal efficiency.
Overview
7
7
years of professional experience
Work History
Title Specialist
Abbott Laboratories Employees Credit Union
2023.07 - Current
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Oversaw quality assurance efforts, conducting regular audits of completed work to maintain high standards of accuracy and professionalism across the team.
- Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
- Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
- Contributed to company growth by consistently meeting or exceeding performance targets within the title department.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Entered title and vehicle information into database.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Received and processed paperwork for titles and lien releases.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Handled cash and credit card payments accurately.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Examined and verified titles daily.
Consumer Lending Processor
Abbott Laboratories Employees Credit Union
2023.07 - 2024.07
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Minimized instances of delinquency through diligent follow-up on past due accounts, working with clients to find suitable repayment solutions.
- Conducted thorough credit analysis to minimize risk of default, protecting the financial institution''s interests.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
- Improved customer satisfaction by providing timely updates on loan applications and addressing concerns promptly.
- Provided training to new team members, ensuring consistent quality in loan processing across the department.
- Collaborated with underwriters to expedite loan approvals while maintaining compliance with regulatory guidelines.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Achieved high levels of accuracy in document preparation, reducing delays due to errors or missing information.
- Identified opportunities for cross-selling additional financial products, increasing revenue for the organization.
- Assisted borrowers in understanding loan terms, preventing confusion and promoting transparency throughout the process.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Utilized loan origination software to process and track loan applications.
- Provided quick turnaround times to maintain fast-past schedule.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
Receptionist
Abbott Laboratories Employees Credit Union
2022.05 - 2023.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Reduced incoming call response time by implementing an effective call routing system.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Office Manager
Bennett Chiropractic Care
2018.01 - 2022.05
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Verified insurance benefits
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assisted with regulatory issues such as compliance.
Education
High School Diploma -
Grant Community High School
Fox Lake, IL06.2008
Skills
- Title Clearance Resolution
- Notary Public Certification
- Title Commitment Preparation
- Deadline Oriented Approach
- Organizational abilities
- Fraud Detection Skills
- Record Keeping Abilities
- Risk Assessment Abilities
- Quality control measures
- Title Examination Expertise
- Title Order Processing
- Underwriting Guidelines Understanding
- Title processing
- Documentation Review
- Accuracy and Precision
- File Management
- Title Examination
- Data Entry
- Research and analysis
- Software proficient
Timeline
Title Specialist
Abbott Laboratories Employees Credit Union
2023.07 - Current
Consumer Lending Processor
Abbott Laboratories Employees Credit Union
2023.07 - 2024.07
Receptionist
Abbott Laboratories Employees Credit Union
2022.05 - 2023.07
Office Manager
Bennett Chiropractic Care
2018.01 - 2022.05
High School Diploma -
Grant Community High School
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