Martavia Taylor
Oakland,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Virtual Concierge Intern
YouBeenSnagged Photography
District Heights, Maryland
11.2024 - 04.2025
- Managed all client communications via email, phone, and CRM platforms (e.g., HoneyBook, Dubsado), ensuring timely responses and a professional tone.
- Scheduled discovery calls, photoshoots, styling consultations, and reveal sessions across multiple time zones using tools like Calendly and Google Calendar.
- Guided clients through the booking process, session prep, and post-shoot steps, providing customized checklists, wardrobe tips, and FAQs.
- Sent contracts, invoices, and reminders, ensuring completion and follow-up with tact and accuracy.
- Organized and maintained digital filing systems for client galleries, release forms, and product orders.
- Liaised between photographers, editors, and clients to ensure timely delivery of edited galleries and printed products.
- Created and maintained studio SOPs (Standard Operating Procedures) for onboarding, workflows, and customer service.
- Used project management tools (e.g., Trello, Asana, Notion) to coordinate timelines, session prep, and team collaboration.
- Supported studio branding by preparing client-facing documents, email templates, and social captions aligned with brand tone.
Security Concierge/Receptionist
NFC Amenity
Houston, TX
12.2021 - 07.2022
- Greeted and assisted residents, visitors, and guests with professionalism and courtesy.
- Monitored building cameras and controlled access to ensure premises security.
- Maintained daily security logs, reporting unusual activities or incidents promptly.
- Coordinated deliveries, managed keys, and scheduled maintenance requests efficiently.
- Responded swiftly to emergencies, communicating with law enforcement or emergency services as required.
Student Front Desk Assistant
High School
Houston, TX
- Greeted visitors and answered basic questions
- Directed guests to appropriate offices or resources
- Handled phone inquiries and took messages
Event Helper
School Events / Community Center
Houston, Texas
- Assisted with setting up events and greeting attendees
- Provided information and directions to guests
- Helped manage sign-ins and answer general questions
Education
High School Diploma -
Dewey Highschool
Oakland, CA06-2016
Skills
- Client communications
- CRM management
- Project coordination
- Digital filing
- Standard operating procedures
- Customer relationship management
- Team collaboration
- Time zone management
- Effective communication
- Problem solving
- Attention to detail
- Organizational skills
- Calendar management
- Customer service expertise
- Team player mentality
- Front desk support
- Guest services
- Customer service
- Highly adaptable
- Verbal and written communication
Certification
- Security Guard License (California)
- CPR & First Aid Certified – American Red Cross
Timeline
Virtual Concierge Intern
YouBeenSnagged Photography
11.2024 - 04.2025
Security Concierge/Receptionist
NFC Amenity
12.2021 - 07.2022
Student Front Desk Assistant
High School
Event Helper
School Events / Community Center
High School Diploma -
Dewey Highschool