DURAN STANLEY
Hotel General Manager
Houston,TX
Summary
Experienced bilingual hotelier with years of expertise, adept at optimizing workflows and delivering exceptional customer service. Goal-oriented manager with a Bachelor's in Hospitality Management and successful GM experience in full-service hotels. Energetic Hotel Manager skilled in cost-cutting without compromising service quality, driving company growth through marketing, sales, and organic strategy development. Exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2025
2025
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Task Force Resort Director
Snowking Resort
07.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Increase food and beverage revenues by 10%
- help achieved AAA four Diamond Award 2024
- provided leadership to Snowking Resort.
- created and rolled out guest service training across each departments and raising service scores from bottom 20% of the company to top 25% with in my first 2 months.
Task Force General Manager
Cambria Hotel
4 2024 - 07.2024
- Lowered operations cost by 40%, terminated outsourcing, and increased revenue by 40%.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Established quality assurance standards for each department to ensure high levels of service delivery.
Task Force General Manager
Homewood Suite By Hilton Hotels
12.2023 - 04.2024
- Staff Service is up 5.2% from the prior year, Maintenance and Upkeep is up 6.8% from the prior year, and F & B Service is up 1.9% from the prior year.
- Achieved a 92% on brand quality assurance audit.
- Implemented and introduced daily 'out of the box' stand-up meetings that were not in place at the hotel to educate, motivate, and cultivate a team.
Task Force General Manager
Four Points By Sheraton
02.2023 - 12.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous te
General Manager
Homewood Suites by Hilton
01.2021 - 12.2022
- Recruited to open a new lifestyle-branded hotel from inception through open date, sourcing and furnishing all soft goods and accoutrements with a $1M budget; provided leadership and strategic vision to hire staff and inspire high guest service standards toward profitable business operations. Furloughed due to COVID-19.
- Consistently met and exceeded KPI's (12% during post-pandemic season)
- Provided exceptional guest service, which increased positive reviews from the guests (the score increased from 2.5 to 3.7 within 4 months)
- Increased ADR from $80 to $130 by conducting local market analysis.
General Manager
Washington Marriott Wardman Park
11.2017 - 04.2020
- ADR over budget by $6.49
- Rev Par over budget by $5.59
- Rooms revenue over budget by $193,189
- Enhanced team morale and motivation
- Enhanced the over-all guest experience
- Listened to the team to create an enhanced guest service culture.
- Manager a Hotel that has 1,153 guest rooms, including 104 suites, and boost more than 196,222 square feet and events space featuring a 95,000 square foot exhibition hall. The meeting space includes the 28,584 square foot Marriott Ballroom
General Manager
AC Hotel
09.2015 - 10.2017
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Achieved highest GOP system wide.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- First General Manager to Open an AC By Marriott International.
Assistant Manager
The Excelsior Luxury Hotel
08.2012 - 09.2015
- Collaborated with General Manager to deliver high guest quality service (working for on-site restaurant menu
- Supervised the 25 diverse team members (housekeeping, front desk agents
- Presented the hotel at the HX: The hotel experience Exhibition.
Education
Bachelor -
Cornell
Skills
Property Management Systems
Food Service Operations
Staff Training and Development
Inventory Management
Marketing Management
Budget Implementation
Interviewing and Hiring
Personnel Supervision
Team building
Marketing
Labor and Overhead Cost Estimation
Food and Beverage Operations
Accomplishments
- First General Manager To open the first AC BY Marriott International
- Youngest General Manager to Manager Wardman Park in Washington DC of Thousand rooms
Certification
Marriott Certified Hotel General Manager (CHGM) Certification
Timeline
Task Force Resort Director
Snowking Resort
07.2024 - Current
Task Force General Manager
Homewood Suite By Hilton Hotels
12.2023 - 04.2024
Task Force General Manager
Four Points By Sheraton
02.2023 - 12.2023
General Manager
Homewood Suites by Hilton
01.2021 - 12.2022
General Manager
Washington Marriott Wardman Park
11.2017 - 04.2020
General Manager
AC Hotel
09.2015 - 10.2017
Assistant Manager
The Excelsior Luxury Hotel
08.2012 - 09.2015
Task Force General Manager
Cambria Hotel
4 2024 - 07.2024
Bachelor -
Cornell
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