Izaiah Suarez
Clermont
Summary
Hello! My name is Izaiah Suarez or Zay for short!
Welcome to my professional journey!
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technician
SeaWorld Orlando
02.2025 - Current
- Serve as frontline IT support for a 200+ acre theme park with millions of annual visitors, ensuring uninterrupted operations across mission-critical systems, including ticketing, security, communications, and point-of-sale.
- Rapidly diagnose and resolve high-priority technical issues under pressure, maintaining performance standards in guest-facing environments with zero tolerance for downtime.
- Maintain and troubleshoot legacy and modern infrastructure, including VoIP systems, punch-down blocks, and proprietary devices, preserving operational continuity across diverse departments.
- Partner with networking teams to support and escalate Layer 2/3 switch issues, participate in infrastructure upgrades, and assist with port configuration, VLAN assignments, and uptime monitoring.
- Proactively manage IT service tickets via internal ticketing systems, maintaining SLA compliance and contributing to internal knowledge base documentation.
- Enforce security best practices on endpoints and user accounts, contributing to the park’s compliance with internal data and access control policies.
- Continuously adapt to evolving technologies and new deployments, reinforcing cross-functional systems knowledge and preparing for advanced roles in network administration and cybersecurity.
Route Sales Manager
E. Thompkins LLC
06.2021 - 02.2025
- Directed daily logistics and route optimization for a high-volume distribution network, ensuring on-time delivery and minimal product loss across multiple territories.
- Analyzed sales performance and territory data to identify inefficiencies, reduce delivery costs, and increase route profitability.
- Led cross-functional collaboration with headquarters, regional managers, and national teams to implement standardized processes and maintain brand consistency across markets.
- Designed and implemented workflow improvements that enhanced operational speed and customer satisfaction.
- Coached and mentored new hires on company procedures, safety protocols, and customer service best practices, improving ramp-up time and team cohesion.
- Solved real-time delivery challenges and route disruptions by applying adaptive, data-driven decision-making under time-sensitive conditions.
- Demonstrated strategic thinking and adaptability while managing fluctuating workloads, seasonal demands, and urgent customer requests.
Supervisor of Operations
Bloomin' Brands
05.2021 - 11.2024
- Managed daily front-of-house operations, ensuring top-tier customer service, staff performance, and smooth service flow in a high-volume dining environment.
- Supervised and trained team members on service standards, safety protocols, and efficiency techniques, improving consistency and guest satisfaction.
- Resolved customer and staff conflicts with professionalism, maintaining team morale and upholding brand reputation under pressure.
- Established effective communication channels between frontline staff and leadership, reducing errors, delays, and operational misalignments.
- Identified and corrected unauthorized or unsafe practices, reinforcing compliance and safety across all shifts.
- Analyzed key performance metrics such as table turnover rate, staff productivity, and guest feedback, delivering actionable reports to senior management.
- Balanced time-sensitive priorities while multitasking across team coordination, guest service, and problem-solving to maintain seamless operations.
Team Leader
Universal Studios
07.2019 - 04.2021
- Led and supervised lifeguard teams in a high-capacity, fast-paced water park, ensuring guest safety, rapid emergency response, and strict compliance with operational procedures.
- Coordinated daily zone assignments, coverage rotations, and break schedules to maintain consistent vigilance across all aquatic attractions.
- Conducted regular in-service trainings, emergency drills, and skill assessments to ensure staff maintained certifications and met UOR safety standards.
- Mentored and coached new lifeguards on rescue protocols, guest engagement, and park-specific safety practices, reducing incident response times and increasing team confidence.
- Acted as the communication bridge between lifeguard staff and upper leadership, escalating safety concerns and providing status updates during high-traffic periods.
- Responded to real-time guest incidents, coordinated with EMTs and park security when needed, and completed detailed incident reports for post-analysis.
- Upheld a positive and focused team environment under extreme weather, high guest volumes, and emergency situations, earning trust as a reliable leader.
Education
Bachelor of Science - Computational Science
Western Governors University
Salt Lake City, UT04-2025
Skills
- Team Collaboration in High-Stress Environments
- Clear & Professional Technical Communication
- TCP/IP, DNS, DHCP, and Subnetting
- Cisco CLI (Basic Switch Configuration, VLANs, Port Security)
- Network Troubleshooting & Diagnostics
- IP Addressing & Subnet Calculations
- Wireshark & Packet Analysis
- Network Device Configuration Backups (SSH/Scripting)
Certification
IBM Cybersecurity Analyst Lite
Machine Learning with Python
Back End Development and APIs
Cisco Introduction to Networks
JS Algorithms and Data Structures
Google IT Support Certificate
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
IT Technician
SeaWorld Orlando
02.2025 - Current
Route Sales Manager
E. Thompkins LLC
06.2021 - 02.2025
Supervisor of Operations
Bloomin' Brands
05.2021 - 11.2024
Team Leader
Universal Studios
07.2019 - 04.2021
Bachelor of Science - Computational Science
Western Governors University
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