Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Haley Gula

Savannah,GA

Summary

Experienced with managing activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

5
5

Years of professional experience Freelancing.

4
4

Year of experience in Customer Service.

Work History

Freelance Artist

Self Employed Web
05.2020 - Current
  • Increased client satisfaction by delivering high-quality illustrations within tight deadlines.
  • Strong communication skills for client discussions in order to deliver best product.
  • Organizational skills to keep track of commission work, payment plans, and schedules.
  • Streamlined creative process by utilizing various digital tools and software for illustration purposes.
  • Developed strong brand identity for clients through creation of unique and memorable illustrations.
  • Improved project efficiency by providing detailed sketches and revisions promptly based on client feedback.
  • Boosted social media engagement for clients through eye-catching visual content creation.
  • Strengthened relationships with existing clients through consistent delivery of exceptional work.
  • Adapted illustration styles to fit specific client needs or preferences while maintaining artistic integrity.
  • Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.

Barista Trainer

Starbucks
08.2023 - 04.2024
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Developed customized training programs tailored to individual barista needs and skill levels.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Explained beverage preparation and offered samples to help customers choose ideal items.

Barista

Starbucks
11.2021 - 04.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Shift Leader

Starbucks
08.2022 - 11.2022
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Maintained clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining welcoming atmosphere for patrons.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within team structure.
  • Cultivated inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Ensured compliance with company policies as well as local health department regulations throughout daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

Bachelor of Arts - Illustration

The University of The Arts
Philadelphia, PA
05.2020

Skills

  • Customer Service Management
  • Complaint resolution
  • Policy Enforcement
  • Opening and closing duties
  • POS Systems
  • Client Communication
  • Collaborative Teamwork
  • Superb attention to detail
  • Organization skills
  • Telephone skills
  • Customer/Client relations
  • Data inputting

References

  • Carmen Estrada, Starbucks Coffee, Shift Lead, (912) 414-9910
  • Atlas Griffing, Starbucks Coffee, Manager, (631) 672-1257

Timeline

Barista Trainer

Starbucks
08.2023 - 04.2024

Shift Leader

Starbucks
08.2022 - 11.2022

Barista

Starbucks
11.2021 - 04.2024

Freelance Artist

Self Employed Web
05.2020 - Current

Bachelor of Arts - Illustration

The University of The Arts

Similar Profiles

CREATE PROFILE
Haley Gula