Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Marquez

Allen,TX

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

2
2
years of professional experience

Work History

Associate

Home Depot
02.2023 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.

Hostess

Lupe Tortilla
06.2022 - 11.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered phone calls to take orders, give information and document reservations.
  • Promoted business loyalty by fostering positive customer relationships.

Kitchen Crew Member

Shake Shack
02.2022 - 08.2022
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Managed time to juggle multiple tasks simultaneously with ease.

Education

GED -

Collin County Community College District
McKinney, TX
06.2027

High School Diploma -

Allen High School
Allen, TX
08.2023

Skills

  • Retail Objectives
  • Time Management
  • In-Store Support
  • Sales Strategies
  • Customer Needs Assessments
  • Event Promotion

Languages

Spanish
Native or Bilingual

Timeline

Associate

Home Depot
02.2023 - Current

Hostess

Lupe Tortilla
06.2022 - 11.2022

Kitchen Crew Member

Shake Shack
02.2022 - 08.2022

GED -

Collin County Community College District

High School Diploma -

Allen High School

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Sofia Marquez