Fiama Owen

• As a Billing Administrator, I managed and streamlined the billing process to ensure accurate and timely invoicing and payments. I worked closely with various departments, customers, and partners to maintain up-to-date billing records and resolved any discrepancies in a proactive manner.
• Invoice Management: Generated and processed invoices in accordance with company policies and client contracts. Ensured all billing documents were accurate, complete, and submitted on time.
• Account Reconciliation: Conducted regular account reconciliations to verify the accuracy of billing records. Investigated and resolved any discrepancies or issues related to billing and payments.
• Customer Service: Acted as a point of contact for clients regarding billing inquiries, providing clear and timely responses to questions and resolving any issues related to invoices or payments.
• Data Entry: Entered and maintained billing data in the financial management system with a high degree of accuracy. Updated records as necessary to reflect changes in client information or billing agreements.
• Reporting: Prepared and presented regular reports on billing status, outstanding invoices, and financial performance to management. Utilized reporting tools to track billing metrics and identify trends or areas for improvement.
• Compliance: Ensured all billing practices adhered to legal and regulatory requirements. Implemented and monitored controls to maintain compliance with company policies and industry standards.

Remote Position.

• Delivered comprehensive Spanish/English translation and interpretation services across diverse industries, including healthcare, government, insurance, financial, travel, and hospitality.

• Facilitated clear and accurate communication between clients, professionals, and stakeholders, ensuring that industry-specific terminology and cultural nuances were accurately conveyed.
• Demonstrated a deep understanding of different cultures, which allowed for culturally sensitive and effective communication. Worked closely with clients to understand their specific needs and provided tailored interpretation services that supported effective decision-making and problem resolution.
• Adapted to various communication scenarios, ranging from routine conversations to complex legal and medical discussions, ensuring all parties fully understood the information exchanged.

Freelance

• Followed ethical codes to protect confidentiality of patient medical information.
• Streamlined patient and provider interaction by providing channel of effective communication.
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.

• Delivered top-tier interpretation and translation services to passengers, employees, and agents within the International Complex.
• Provided comprehensive interpretation and translation support for complex deportation and prosecution cases handled by U.S. Immigration and Customs Border Patrol (CBP) agents.
• Assisted federal agents during routine inspections of foreign passengers.
  Explained Federal Inspection procedures to foreign passengers and assisted them with travel documents.
  
• Ensured smooth pedestrian traffic flow in the FIS area while maintaining excellent customer service.
  
• Fostered open and professional relationships with team members, facilitating quick resolution of issues and conflicts.

Freelance

• Adhered to ethical standards to safeguard patient confidentiality.
• Facilitated effective communication between patients and providers, streamlining interactions.
• Provided healthcare providers with cultural insights to ensure the appropriate delivery of health services.
• Translated procedural information to enhance understanding between doctors and patients.
• Translated treatment-related documents and assisted non-English-speaking patients with medical forms.

• Designed and implemented engaging activities for a class of fifteen three-year-olds, creating a stimulating learning environment.
• Developed and submitted detailed weekly lesson plans to ensure structured and effective teaching.
• Fostered a nurturing atmosphere that actively involved children in the learning process.
  Applied play-based strategies, incorporating crafts, games, and interactive methods to enhance learning experiences.
  
• Managed classroom dynamics by setting clear standards and using positive reinforcement to maintain organization.
  Promoted holistic development by facilitating physical, academic, and social growth through various classroom and outdoor activities.
  
• Ensured safety and cleanliness by sanitizing toys and play equipment daily, upholding high standards of hygiene.

Freelance

• Followed ethical codes to protect confidentiality of patient medical information.
• Verified understood medical information for patients by simplifying any jargon.
• Streamlined patient and provider interaction by providing channel of effective communication.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.

• Managed day-to-day operations at a financial services office specializing in international money transfers, bill payments, and global shipping.
• Assisted customers in securely sending money to loved ones across the world, ensuring transactions were processed accurately and efficiently.
• Provided exceptional customer service by guiding clients through the process of paying bills and sending packages, including large items such as cars, to various countries.
• Handled diverse financial transactions, addressed customer inquiries, and resolved any issues promptly.
• Maintained a deep understanding of international regulations, exchange rates, and shipping logistics to offer informed and reliable services.
• Ensured all transactions adhered to company policies and legal requirements, contributing to a trustworthy and customer-friendly environment.

• Applied play-based strategies to provide diverse approaches to learning.
• Allowed for ample outdoor discovery time in schedule each day.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Monitored students' academic, social, and emotional progress and recorded in individual files.