Fiamama Taala
Puyallup,WA
Summary
An energetic and committed individual with strong time management skills who thrives in a fast-paced and a very dynamic environment offering over 10+ years of Customer Service experience. Bringing in a nature of exceptional service through active listening and problem solving, I'm a professional who is always willing to learn more.
Overview
14
14
years of professional experience
Work History
Centralized Call Center Associate
Multicare Health Systems
09.2021 - 06.2024
- Deliver exceptional customer service to every patient by scheduling/rescheduling appointments
- Engage in learning and development opportunities to promote continued performance improvement
- Assisted customers by answering questions and responding to inquiries
Cage Cashier Lead
Emerald Queen Hotel & Casino
05.2017 - 09.2021
- Customer service in the slots department
- Verified large amounts of cash ensuring accuracy
- Provided exceptional customer service, addressing concerns promptly and professionally
Call Center Reservation Lead
Shuttle Express
02.2010 - 05.2017
- Implemented effective coaching strategies to improve agent performance and customer experience
- Optimized staffing levels through effective scheduling practices
- Led weekly meetings to discuss team goals, priorities and challenges
Education
Associate of Applied Science - Medical Billing & Coding
Heald Business College
Honolulu, HIHigh School Diploma -
Farrington High School
Honolulu, HI2008
Skills
- Call center and dispatching operations
- Customer interface expertise
- Multi-line phone operation proficiency
- Adheres to customer service procedures
- Strong problem solving aptitude
- Skilled in basic computer programs such as word, excel and, power point
- Types at 75 wpm
- Customer communications
- Problem-solving skills
Timeline
Centralized Call Center Associate
Multicare Health Systems
09.2021 - 06.2024
Cage Cashier Lead
Emerald Queen Hotel & Casino
05.2017 - 09.2021
Call Center Reservation Lead
Shuttle Express
02.2010 - 05.2017
Associate of Applied Science - Medical Billing & Coding
Heald Business College
High School Diploma -
Farrington High School
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