Fidel Delgado

• Quality Manager in HVAC manufacturing (gas heaters, heat pumps, residential package units). Focused on ensuring top-quality production of critical materials like copper and heat exchangers.
• Reduce defects and drive continuous improvement.
• Implement ISO, Lean, and Six Sigma systems.
• Lead cultural change toward quality excellence.
• Train teams to take ownership of quality.
• Ensure safety, reliability, and customer satisfaction.
• My mission as a Quality Manager is not only to reduce defects but to build systems that transform the culture of quality across the organization. I strive for every team member to become a guardian of excellence, ensuring that our products-gas heaters, heat pumps, and residential units-reflect innovation, safety, and trust. Quality is not a department; it is a way of thinking and acting.

• As Quality Manager, I lead the strategic quality function at a key HVAC manufacturing site, producing heat pumps, air conditioners, gas furnaces, and residential units. I am committed to building a strong quality-driven culture, implementing robust work systems, and empowering teams to deliver worldclass products. My role drives operational excellence through structured problem-solving, proactive risk mitigation, and continuous improvement initiatives.

IPPM'S Reduction: 50% Improvement

Scrap Reduction: 30 % Improvement

Customer Complaint: 25 % Improvement

FPY: 30% Improvement

ISO External Audit NC: 75% Reduction

• Led quality and training strategy to improve product reliability, operational efficiency, and team performance in a high-volume HVAC manufacturing environment.

IPPM'S Reduction: 70%

Scrap Reduction: 70%

FPY Improvement: 25%

Customer Complaint Reduction: 15%

Impact on Operations Reduction of errors/defects after training: 60%

• Managed PPAP approvals, incoming material inspection, and supplier audits. Drove supplier development for New Product Introductions (NPI), reduced scrap through root cause analysis, and implemented lean improvements in quality-related workflows.

Supplier IPPM'S Reduction: 25%

Shutdown production line : 35%

PPAPS on time: 25%

• Led and optimized metal forming processes (bending and punching) in a high-demand manufacturing environment, ensuring efficiency, reliability, and continuous improvement.

• Focused on driving product quality, process innovation, and operational excellence across fabrication, painting, and electrical testing operations.

• Led supplier quality, assembly quality, and served as Lead Auditor for the Integrated Management System (ISO 9001, 14001, 45001). My work included high-speed assembly, complex manual processes, metalworking operations (punching, bending, electrostatic painting), and in-depth troubleshooting of manufacturing issues. I contributed to technology transfer and training during a professional assignment in the U.S. focused on HVAC manufacturing processes.

• Drove quality assurance, process control, and continuous improvement in a high-demand manufacturing environment, with a strong focus on Lean and Six Sigma methodologies.

• -Field Claim Analysis.
• -Chronic Issues Analysis.
• -Customer visit.
• -Team Work with representatives of other subsidiaries.
• -Service Riding.
• -Training service technicians.

• -Finished Product Audit.
• -Sampling Method test based AQL.
• -3F Product Audit (Feel, Fit, Finish).
• -Field Claim simulation (Field simulation).
• -Line production audit.
• -Coordination Meeting Results.

• -Analysis and problem solving (based on six sigma).
• -Personnel management.
• -Gemba Activity.
• -Monitoring And control CTQ / CTP.
• -Line audit coordinator.
• -Quality System Management.
• -Field Claim Countermeasures.
• -Process control.