Fidel Elhassan

• Managed inventory effectively, reducing waste and optimizing stock levels.
• Developed staff training programs to enhance service skills and increase overall efficiency.
• Improved customer satisfaction by implementing innovative food and beverage menu options.
• Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
• Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
• Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
• Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Motivated staff to perform at peak efficiency and quality.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Developed staff training programs to enhance service skills and increase overall efficiency.

• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Worked closely with marketing teams on promotional activities that generated increased foot traffic.
• Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.