Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Business Manager
CONFÍE
Havana, Cuba
01.2020 - Current
Developed and implemented policies and procedures to improve operational efficiency.
Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
Conducted research on current industry trends to identify potential areas for improvement in business operations.
Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
Analyzed customer feedback data to generate reports on customer satisfaction levels.
Designed strategies for improving the quality of services provided by the organization.
Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
Recommended process improvements that would reduce costs while increasing productivity.
Negotiated pricing agreements with vendors and suppliers based on organizational needs.
Facilitated communication between different teams within the organization through regular meetings.
Prepared monthly financial statements for review by executive leadership team.
Interacted with customers and vendors with utmost professionalism to solve various problems.
Determined customer needs and calculated payment options based on consultative sales process.
Managed initiatives and resources to meet DCF and ROI targets.
Synthesized customer and market information into summaries to build strategies for segments.
Building Manager
City Hall-Department of Social Services (Cuba)
Havana, Cuba
06.2021 - 06.2022
Inspected and monitored the building's physical condition to ensure compliance with established standards.
Developed and implemented preventive maintenance programs for building systems, such as HVAC, plumbing, electrical, and security.
Coordinated repairs and renovations with contractors and service providers.
Conducted regular safety inspections of the premises and equipment.
Ensured that all fire safety regulations were met and up-to-date.
Managed the budget for the facility, ensuring cost effectiveness in all areas of operation.
Supervised staff members responsible for cleaning services and other duties related to building management.
Handled customer inquiries regarding rental agreements or other matters related to the facility.
Resolved tenant complaints promptly in a professional manner.
Assisted in recruiting new tenants for vacant units.
Initiated contracts with vendors for janitorial services or other maintenance needs.
Monitored parking lot usage to ensure adequate space is available at all times.
Scheduled regular meetings with tenants to discuss any changes or updates related to their rental agreement terms.
Construction Estimator
COCORE Coperative (Cuba)
Havana, Cuba
03.2016 - 01.2020
Prepared detailed cost estimates for construction projects from architectural drawings and specifications.
Analyzed bids to determine if they met contractual requirements and project scope.
Reviewed plans, specifications, bid documents and subcontractor quotes for accuracy.
Developed budgets and estimated costs for labor, materials, equipment rental and other related items.
Conducted site visits to assess the condition of existing structures or potential job sites.
Evaluated alternate methods of construction to identify cost savings opportunities.
Collaborated with architects, engineers and other stakeholders to ensure estimates were accurate and comprehensive.
Coordinated with vendors, suppliers and subcontractors to obtain pricing information for budgeting purposes.
Investigated new products or techniques that could reduce costs while maintaining quality standards.
Attended pre-bid meetings with clients to discuss project goals and objectives as well as answer questions regarding the bidding process.
Participated in post-project reviews with clients to assess how closely the original estimate matched actual results.
Efficiently completed material orders, resulting in all projects being completed on time and under budget.
Analyzed completed projects to compare estimated costs to actual costs, determining reasons for discrepancies.
Banker
Metropolitan Bank(Cuba)
Havana, Cuba
03.2014 - 07.2015
Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Maintained confidentiality of bank records, transactions and customer information.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Performed cash handling duties including counting currency, coins and checks.
Balanced teller drawers regularly throughout the day according to established procedures.
Educated customers about different types of banking services available at the branch.
Handled large sums of money with accuracy while maintaining appropriate levels of security.
Provided assistance to other tellers during peak business hours as needed.