FIDEL MALAVE
North Bergen,NJ
Summary
Accomplished professional with a robust background in client services and risk management, notably at Credit Suisse Securities. Expertise in structured products and securities settlements, complemented by exceptional communication skills. Proven track record of enhancing operational efficiency, evidenced by a 10% reduction in fail costs. Demonstrates a customer-centric approach, ensuring comprehensive client satisfaction and loyalty.
Overview
36
36
years of professional experience
Work History
Client Service Specialist/Contractor
UBS Wealth Management
Weehawken, NJ
11.2024 - 01.2025
- Responded to inquiries from UBS branches/clients regarding the account opening and maintenance process, including client verification and forms approval in a timely and efficient manner.
- Educated clients on account services and capabilities.
- Troubleshoot, documented and ticketed calls.
- Performed efficiently in a fast-paced, changing environment, handling a wide variety of tasks.
- Strong organizational skills, attention to detail, and excellent follow-up skills.
- Have superior customer-centric focus, with a proven ability to thoroughly resolve customer inquiries.
Courier
FEDEX OFFICE
Teterboro, NJ
07.2023 - 04.2024
- Transported orders from CPC (central processing center) to internal FedEx stores and customers.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Delivered items to residential addresses within specified time frames.
Fedex Team Member
FEDEX OFFICE
Hoboken, NJ
11.2022 - 07.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
Pro Services Specialist
LOWES HOME IMPROVEMENT
North Bergen, NJ
01.2014 - 10.2021
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Operated power equipment i.e: forklift.
Independent Personal Training
FEE FITNESS
North Bergen, NJ
01.2010 - 01.2014
- Worked in conjunction with business partners to develop and implement in home and outdoor personal training sessions for youth/adults in Basketball, running, MMA and general fitness
- Conducted initial assessments of clients' physical condition and needs, including body fat tests, girth measurements, and strength testing.
Sales Assistant
CREDIT SUISSE SECURITIES (USA) LLC
New York, NY
01.2000 - 01.2009
- The Structured Product Sales Team is a full service sales team which offers a full suite of fixed income and related investment products to clients who manage investment portfolios and retain discretion for their investment decisions
- Worked/coordinated with product partners throughout the Investment Bank
- Client base included but was not limited to: Hedge Funds, Latin American Structured products, Banks and Insurance Companies
- Experienced in flows and settlements of multiple transaction types from inception to settlement (TBA, Fed book entry, DTC, DTCC, and Repo transactions) Served as POE (Point of escalation) to Managing Directors/Senior Management team on any risk related issues pertaining to clients
- Acted as back up to sales force, answering customer calls, completed pending maturities
- Assisted mortgage sales force with customer inquiries
- Processed trade allocations
- Fail Reconciliation Sales Blotter Reconciliation Account Receivable/Payable reconciliation Partnered with operations in resolving trade issues leading to 10% reduction in fail costs
- Guided clients through onboarding process and ensured all aspects of new account due diligence was complete and maintained
- Liaison with clients located in North America and Latin America
- Responsibilities included: trade affirmation and allocation, following up on pending unallocated and failing trades, and making sure we comply with regulations on fail extension and close out
- Confirmation and booking of Fixed Income Repo transactions serving as a liaison between clients and repo desk
- Worked closely with Collateral Management Team to ensure proper margin call calculation and receipt
Syndicate Operations Analyst
CREDIT SUISSE SECURITIES (USA) LLC
New York, NY
01.1989 - 01.2000
- Responsible for lead managed and co-managed new issuances, eligibility, processing and balancing
- Interfaced with syndicate accounting, sales and new issue trading desk Fedbook entry and Euroclear clearance.
- MBS and CMO transactions Repo, DTC, PTC, Fedbook, Physical R/D transactions Packaged various new issue CMO deals using prospectus and interfacing with trading & sales personnel payment from client on repo pricing issues and was responsible for maintaining daily customer margin requirements
- Confirmed with clients on buying and selling of securities in various asset classes
- Possess a keen understanding of the capital/debt markets and fixed income repo environment
- Reconcile ABX/CMBX derivatives trades between risk management and ledger using 'Markit' calculator tool
- Swiftly resolved trade discrepancies with broker dealers and clients and ensured timely settlement
- Extensive knowledge of back office operational procedures.
Skills
- Structured Products
- Fixed Income
- Client Services
- Opening and closing accounts
- Risk Management
- Sales
- Securities Settlements
- Documentation skills
- Email etiquette
- Live chat support
- Exceptional communication
- Call management
Additional Skills
- Bilingual Spanish
- Microsoft Office Suite
- Internet Research
- Bloomberg
- Sales
- Excel
Timeline
Client Service Specialist/Contractor
UBS Wealth Management
11.2024 - 01.2025
Courier
FEDEX OFFICE
07.2023 - 04.2024
Fedex Team Member
FEDEX OFFICE
11.2022 - 07.2023
Pro Services Specialist
LOWES HOME IMPROVEMENT
01.2014 - 10.2021
Independent Personal Training
FEE FITNESS
01.2010 - 01.2014
Sales Assistant
CREDIT SUISSE SECURITIES (USA) LLC
01.2000 - 01.2009
Syndicate Operations Analyst
CREDIT SUISSE SECURITIES (USA) LLC
01.1989 - 01.2000
Similar Profiles
ANDREW VICTORANDREW VICTOR
Financial Advisor at UBS Wealth ManagementFinancial Advisor at UBS Wealth Management
Grady Chun Heng LamGrady Chun Heng Lam
Director, Compliance & Operational Risk Control at UBS Wealth ManagementDirector, Compliance & Operational Risk Control at UBS Wealth Management
Sundarahari KannanSundarahari Kannan
Head of Mainframe Architecture at UBS Wealth Management AmericasHead of Mainframe Architecture at UBS Wealth Management Americas
Venkata Sai AthuluruVenkata Sai Athuluru
Senior Test Engineer at EY GDSSenior Test Engineer at EY GDS
Olga RosadoOlga Rosado
Safety Specialist 1 at NJMVCSafety Specialist 1 at NJMVC