Summary
Overview
Work History
Education
Skills
Certification
Work out
Languages
Timeline
Hi, I’m

Fidel Reyes

Elk Grove Village,IL

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

9
years of professional experience
1
Certification

Work History

Pronto Insurance Services

Insurance Agent
09.2021 - Current

Job overview

  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Calculated quotes and educated potential clients on insurance options.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.

Citibanamex

Customer Service Representative
02.2021 - 08.2021

Job overview

  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Customer assistance in replacing, blocking, rescuing and locating lost and stolen cards.
  • Account statement reconciliation, partialization and unpartialization of purchases.
  • Credit card sales work.
  • Assistance in clarifications for unrecognized charges.

Sheraton Hotels

Front Desk Supervisor
04.2018 - 06.2020

Job overview

  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Scheduled and assigned daily work and activities for team members.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.

IHG Hotels

Night Auditor
09.2016 - 03.2018

Job overview

  • Monitored staff performance and provided feedback and guidance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
  • Collaborated with other department supervisors to coordinate cross-functional projects during nighttime hours.
  • Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
  • Participated in continuous learning opportunities provided by the hotel to enhance professional development and stay current on industry trends.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.

NH Hotels

Nigth Auditor
08.2015 - 06.2016

Job overview

  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.

Education

Instituto Universitario Del Estado De Mexico
Mepetex, Mexico

BBA from Bussines
09.2015

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Client Relations
  • Property and Casualty Insurance
  • Persuasive Negotiation
  • Insurance Claim Regulations
  • Customer Billing

Certification

  • Property and Casualty License

Work out

Exercising, eating healthy and reading a good book not only makes me healthier, it also makes me live life to the fullest.

Languages

Spanish
Native or Bilingual

Timeline

Insurance Agent

Pronto Insurance Services
09.2021 - Current

Customer Service Representative

Citibanamex
02.2021 - 08.2021

Front Desk Supervisor

Sheraton Hotels
04.2018 - 06.2020

Night Auditor

IHG Hotels
09.2016 - 03.2018

Nigth Auditor

NH Hotels
08.2015 - 06.2016

Instituto Universitario Del Estado De Mexico

BBA from Bussines

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Fidel Reyes