Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fidela Rocha

San Juan,Texas

Summary

Dynamic professional with a proven track record in crafting innovative designs and enhancing customer engagement at MYSELF. Excelled in team collaboration and problem-solving, significantly improving brand recognition. Skilled in Adobe Photoshop and customer communications, I consistently exceed project expectations while managing multiple priorities efficiently.

Overview

15
15
years of professional experience

Work History

CRAFTING

MYSELF
02.2017 - Current
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Technical skills:Sublimation printing,heat transfer, vinyl cutting
  • Design Software:Adobe ,photoshop,designspace,Microsoft word
  • Soft Skills:Creativity attention to detail customer service,problem-solving,time management
  • Designed and producedcustom T-shirts ,mugs,and mugs using sublimation printing techniques
  • Provided excellent customer service ensurring timely delivery and customer satisfaction

House Mother

Myself
12.2013 - Current
  • Managed household finances responsibly, ensuring adequate funds for necessities and special events.
  • Developed life skills programs for residents, including budgeting, cooking, and time management.
  • Provided emotional support during difficult times, helping residents navigate personal challenges.
  • Implemented clear rules and expectations for resident conduct while maintaining fairness in disciplinary actions when necessary.
  • Ensured timely completion of homework assignments with the help of structured study sessions.
  • Coordinated transportation arrangements for school activities, appointments, and other outings as needed.
  • Organized group activities to promote bonding and teamwork among residents.
  • Maintained a clean and organized house by delegating chores and supervising daily tasks.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Assisted residents with daily hygiene and living tasks.

Caller

SYMMETRY INSURANCE
01.2022 - 01.2024
  • Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
  • Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
  • Effectively navigated multiple computer systems simultaneously to access relevant customer information during calls.
  • Handled confidential information securely while answering questions related to billing, account statuses and other sensitive topics.
  • Consistently met or exceeded daily call quotas, demonstrating exceptional time-management skills and dedication to achieving results.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

Elderly Caregiver Volunteer

Juan Rocha
11.2016 - 07.2019
  • Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
  • Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
  • Alleviated feelings of isolation among elderly clients by encouraging social interaction both within the facility and with outside community groupsevents.
  • Provided mental stimulation for dementia patients through engaging activities designed to slow cognitive decline.

Cleaner

Studio 6 Motel
06.2014 - 09.2015
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Provider Assistant

VIP Home Health Care
01.2010 - 04.2014
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Assisted healthcare providers with examining, diagnosing, and treating patients to ensure optimal care delivery.
  • Contributed towards improving the clinic''s overall reputation by consistently delivering quality support services.
  • Participated actively in ongoing professional development opportunities in order to broaden skillset as a Provider Assistant.

Education

High School Diploma -

PSJA Bears
San Juan, TX
2010

Skills

    Crafting skills

    Call center experience

    Customer communications

    Gathering information

    Answering questions

    Teamwork and Collaboration

    Problem-Solving

    Time Management

    Attention to Detail

    Inbound and outbound calls

    Microsoft Office

    Self Motivation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Caller

SYMMETRY INSURANCE
01.2022 - 01.2024

CRAFTING

MYSELF
02.2017 - Current

Elderly Caregiver Volunteer

Juan Rocha
11.2016 - 07.2019

Cleaner

Studio 6 Motel
06.2014 - 09.2015

House Mother

Myself
12.2013 - Current

Provider Assistant

VIP Home Health Care
01.2010 - 04.2014

High School Diploma -

PSJA Bears

Similar Profiles

CREATE PROFILE
Fidela Rocha