Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fidelia Diaz

Clifton

Summary

. Highly skilled and enthusiastic professional with more then 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

9
9
years of professional experience

Work History

Regional Manager

Nuva Smile
08.2022 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Doctors and staffs payroll
  • Established and maintained operational standards for 22 locations.
  • Identified above-average offices for acquisition of under-performing offices, and implemented change management and network restructuring strategies.
  • Developed marketing strategies to attract new patients, including social media campaigns and community engagement initiatives.
  • Evaluated employee performance, identifying top performers for advancement opportunities and providing constructive feedback to support professional growth.
  • Managed financial reporting for multiple dental offices within the region, ensuring accuracy while adhering to established deadlines.
  • Monitored compliance with industry regulations, ensuring all dental offices maintained proper documentation and certifications.
  • Reduced appointment cancellations through diligent follow-up calls and timely reminders.
  • Implemented cost-saving measures, such as reducing waste and negotiating supplier contracts, resulting in increased profitability for the region.
  • Boosted patient retention rates with exceptional customer service and timely resolution of concerns.
  • Coordinated regional meetings for dentists and hygienists to discuss industry trends, clinical advancements, and professional development opportunities.

Manager

Dentista Hispana
05.2017 - Current
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Managed personnel scheduling, facilitating adequate coverage to meet demand
  • Delegated daily tasks to team members to optimize group productivity
  • Manage marketing and public relations
  • Implement procedures and policies from CDC to assure staff and patients safety.

Assistant Manager

Premiere Family Dental
11.2015 - 05.2017
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Managed personnel scheduling, facilitating adequate coverage to meet demand
  • Delegated daily tasks to team members to optimize group productivity.

Education

Bergen Community College
Paramus, NJ

Skills

  • Sales monitoring
  • Product and service knowledge
  • Staff training and development
  • Customer rapport
  • Staff Training and Development
  • Staff Supervision
  • Goals and performance
  • Operations Management

Timeline

Regional Manager

Nuva Smile
08.2022 - Current

Manager

Dentista Hispana
05.2017 - Current

Assistant Manager

Premiere Family Dental
11.2015 - 05.2017

Bergen Community College

Similar Profiles

CREATE PROFILE
Fidelia Diaz