Fidelia Smith
Katy,TX
Summary
A dependable, dedicated, honest and professional individual with extensive knowledge in problem solving and critical thinking. with over 30 years experience in Customer Service relations.
Overview
15
15
years of professional experience
Work History
Office Manager
Heavy Materials A US Concrete Company
04.2021 - 01.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed approximately 25 incoming client inquiries via phone calls, or email correspondence daily providing exceptional customer service when addressing clients
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Accounts Receivable Clerk
Heavy Materials
11.2015 - 04.2021
- Prepared mailed or emailed approximately 25+ invoices to customers, processed approximately 15+ payments, and documented account updates daily.
- Submitted cash and check deposits and generated cash receipts to record monies received for concrete, raw materials and aggregates Purchased.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Prepared requisition. Purchase orders, non-purchase orders invoices of goods received and resolved any match exceptions
- Audit invoices for accuracy of quantity and pricing before submitting to Corporate for processing
- Input daily plant production and adjustments.
- Prepare month end closing information for accounting based on current closing schedule.
- Prepare daily reports for aggregate Purchases on both Islands (St. Thomas and St. Croix USVI)
- Assist approximately 25+ customers with concrete delivery scheduling and inquiries for St. Thomas and St. John daily.
- Maintain office supply inventory
- Prepared daily Concrete tracking for St. John USVI
Account Payable
Heavy Materials
07.2007 - 11.2015
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Disbursed petty cash by recording entries and verifying documentation.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Collaborated with purchasing department to resolve discrepancies, improving communication between departments.
- Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement.
- Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
- Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
- Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
- Preparing and processing check request for customer's refunds on a timely basis. Adjust customers account to reflect refunds
Education
High School Diploma -
Charlotte Amalie High School
St. Thomas, USVISkills
- Customer Focus
- Data Entry
- Adaptive
- Self Motivated
- Document Management
- Professional and Courteous
- Computer Proficient
- Good Judgement
- Office Administration
- Document management
- Work Well in Single or Group Situations
- Solution Oriented
Timeline
Office Manager
Heavy Materials A US Concrete Company
04.2021 - 01.2022
Accounts Receivable Clerk
Heavy Materials
11.2015 - 04.2021
Account Payable
Heavy Materials
07.2007 - 11.2015
High School Diploma -
Charlotte Amalie High School
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