Fidelia Tseghe Sieh Che Ngong
Seattle
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting customers and managing check-in and check-out processes. Motivated professional familiar with food service operations and ready for challenging work. Offers flexible schedule, attention to detail and ability to stand continuously to serve guest and team needs. Careful with money and orders to avoid errors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
Sammy Fraust
09.2024 - Current
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Assisted guests at check-in, providing information on various services within hotel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Posted incidental charges to ledgers, manually or by using computers.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Home Care Aide
Sara Biru Rn
07.2024 - 09.2024
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
- Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Enhanced patient comfort by providing attentive and personalized home care services.
- Monitored progress and documented patient health status changes to keep care team updated.
Cafeteria Worker
Adraine Madsen
08.2023 - 12.2023
- Monitored food temperatures to ensure safety and compliance with health regulations.
- Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
- Resolved customer complaints promptly in a courteous manner.
- Trained new staff members on proper food handling techniques and safety protocols.
- Conducted inventory checks and reordered supplies to avoid shortages.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Restocked utensils and condiments on the cafeteria line as needed.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Provided customer service, addressing diners' queries and feedback with professionalism.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
- Recorded temperatures of food and refrigeration units to comply with health code regulations.
- Adhered to sanitation policies when cleaning work areas.
- Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.
- Assisted in training new cafeteria workers on procedures and customer service standards.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
Education
Nursing Assistant - Nursing
Seattle Central Community College
Seattle, WAHigh School Diploma -
Our Lady of Secondary School
Bamenda08-2020
Associate of Science - Nursing
Seattle Central Community College
Seattle, WASkills
- Scheduling
- Payment verification
- Task delegation
- Hospitality services
- Time management
- Analytical mastery
- Excellent communication
- Maintaining cleanliness
Accomplishments
- Dean's List
Languages
English
Native/ Bilingual
French
Limited
Certification
- Food Handler Certificate
- Adult CPR
Education and Training
true,other,other
Timeline
Front Desk Assistant
Sammy Fraust
09.2024 - Current
Home Care Aide
Sara Biru Rn
07.2024 - 09.2024
Cafeteria Worker
Adraine Madsen
08.2023 - 12.2023
High School Diploma -
Our Lady of Secondary School
Associate of Science - Nursing
Seattle Central Community College
Nursing Assistant - Nursing
Seattle Central Community College
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