Fideliya Maloko
Glen Burnie,MD
Summary
Detail-oriented support worker with experience supervising children, supporting daily routines, and assisting early childhood activities. Knowledge of classroom setup, meal preparation, and health and sanitation practices. Strong communication and multitasking skills to maintain a safe, structured environment.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Teacher's Assistant
Young Horizons School
Elkridge, Maryland
08.2026 - Current
- Facilitated children's social and emotional development during playtime, meals, and rest periods.
- Facilitated organization of student performances to enhance participation and engagement. and enrichment activities to support learning.
- Monitored child behavior and communicated concerns to daycare supervisors to ensure safety and well-being.
- Set out classroom materials, toys, and activity areas for daily use.
- Maintained clean and safe play spaces, ensuring shared surfaces were sanitized to promote health.
- Prepared meals, snacks, and refreshments for children based on dietary needs and restrictions.
Child Care Worker
Childcare Network
Durham, NC
10.2023 - 06.2026
- Planned age-appropriate activities that supported early childhood development.
- Directed toddler classroom routines to create safe, engaging learning environment.
- Led children through meals, naps, and daily transitions with calm guidance.
- Reinforced positive social behavior through redirection and encouragement, fostering social skills development.
- Communicated daily updates with parents and childcare staff to support continuity of care.
- Sanitized toys, surfaces, and classroom materials throughout the day to support health standards.
- Documented daily observations of child behavior to inform staff discussions and enhance individualized support.
Customer Service Representative
CNET
Durham, NC
02.2021 - 04.2021
- Guided customers through product features and account setup.
- Resolved billing account and service concerns using company policies.
- Followed up on complaints with clear communication to enhance customer satisfaction.
- Processed remote data entry and order support to ensure timely order fulfillment.
- Maintained accurate customer information in CRM systems to support seamless service delivery.
- Escalated complex issues to supervisors and technical teams for review.
Cashier/Customer Service
Your Pie Pizza
Durham, NC
02.2020 - 07.2020
- Greeted guests and took custom pizza orders at counter.
- Processed cash and card payments at Pie Pizza register.
- Answered menu questions and described ingredients to enhance customer understanding and satisfaction.
- Entered dine-in and carryout orders in POS system.
- Handled phone orders and supported online pickup requests.
- Worked with kitchen staff on ticket timing and order changes.
- Balanced cash drawer and prepared closing reports for manager.
Education
High school diploma -
Southern
Durham, NC05-2018
Skills
- Classroom management
- Curriculum development
- Child development
- Lesson planning
- Activity planning
- Parent communication
- Effective communication
- Multitasking abilities
- Teamwork
- Conflict resolution
- Medical technology
- Medical technology
- Lesson planning
Personal Information
- Title: Seeking Entry-level position
- Work Permit: Authorized to work in the US for any employer
Awards
- A/B Honor Roll, February 2018, Academic achievement during the 9 weeks grading period of the 2017-18 school year.
- Student of the Week/ English, February 2017, Student of the week for English II, Southern School of Energy and Sustainability.
Certification
- CPR trained
Timeline
Teacher's Assistant
Young Horizons School
08.2026 - Current
Child Care Worker
Childcare Network
10.2023 - 06.2026
Customer Service Representative
CNET
02.2021 - 04.2021
Cashier/Customer Service
Your Pie Pizza
02.2020 - 07.2020
High school diploma -
Southern