Summary
Overview
Work History
Education
Skills
Timeline
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Fidell Henderson

Powder Springs,GA

Summary

Proven ability to enhance safety protocols and improve resident satisfaction through proactive communication and problem-solving. Recognized for reliability and teamwork, ensuring a secure environment while fostering positive relationships with residents and guests.

Professional and experienced security specialist prepared to maintain safety and order at front gate. Strong focus on team collaboration and achieving results, with flexible approach to changing needs. Skilled in access control, surveillance, and emergency response, with dependable and adaptable personality. Employers can rely on consistent performance and dedication to maintaining secure environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Front Gate Security Officer/ House Keeping

Riderwood Village
03.2020 - 06.2024
  • Prevented unauthorized access to restricted areas by rigorously checking identification badges or credentials as required.
  • Promoted a secure environment for special events held within the community through proactive coordination with event organizers on logistics and security requirements.
  • Ensured compliance with local regulations through diligent recordkeeping of incident reports, maintenance requests, and other documentation related to security operations.
  • Assisted in the development of emergency response plans for various crisis scenarios, ensuring preparedness among security team members.
  • Assisted in emergency situations, efficiently evacuating occupants from the premises when necessary.
  • Demonstrated professionalism during interactions with residents, guests, vendors, and contractors to uphold community reputation.
  • Improved response times to alarms and incidents by maintaining accurate logs of all daily activities, events, and personnel on site.
  • Enhanced team performance by providing training to new hires on security protocols and best practices.
  • Enhanced property security by conducting regular patrols and monitoring surveillance systems.
  • Established trust with residents and built rapport through consistent, courteous service at the front gate.
  • Identified potential security vulnerabilities by conducting regular audits of property access points, perimeter fencing, and alarm systems.
  • Increased resident satisfaction with prompt assistance at the front gate, providing directions, and answering inquiries.
  • Collaborated with management to review security procedures regularly, recommending updates as needed for continuous improvement in safety standards.
  • Contributed to a positive workplace culture through clear communication with colleagues, sharing relevant information regarding shift updates and potential threats.
  • Streamlined visitor check-in process by implementing an organized system for logging vehicle details and verifying guest identity.
  • Maintained a safe environment for residents and visitors by swiftly addressing any suspicious activities or safety hazards.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Kept check-in area clean and neat at all times.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Completed hourly patrols of facility, grounds and perimeter.
  • Checked credentials and identifying paperwork for all incoming employees and visitors.
  • Monitored CCTV cameras and alarm systems for security breaches.

Lot Attendant/Porter/ Inventory

Darcars Automotive
03.2009 - 03.2020
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
  • Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
  • Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
  • Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
  • Followed safety protocols for personal, guest and automobile safety.
  • Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Monitored and secured lot, reporting suspicious activity to management for quick resolution.
  • Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
  • Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
  • Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
  • Increased efficiency of dealership operations by coordinating the movement and organization of inventory on the lot.
  • Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
  • Parked and retrieved cars according to customer needs.
  • Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
  • Expedited service appointments by promptly delivering customer vehicles to service technicians upon arrival.
  • Improved lot organization and space optimization by strategically arranging vehicles according to size and category.
  • Managed inventory of vehicles on the lot, updating records and coordinating with sales staff.
  • Enhanced customer satisfaction with quick, courteous service when locating and retrieving vehicles.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Education

High School Diploma -

Messick High School
Memphis, TN
05.1977

Skills

  • Fire safety
  • Vehicle inspection
  • Visitor screening
  • Surveillance monitoring
  • Gate management
  • Patrol procedures
  • Vendor registration
  • Teamwork and collaboration
  • Identity checks
  • Customer service
  • Team player
  • Honest and dependable
  • Reliable and responsible
  • Problem-solving abilities
  • Attention to detail

Timeline

Front Gate Security Officer/ House Keeping

Riderwood Village
03.2020 - 06.2024

Lot Attendant/Porter/ Inventory

Darcars Automotive
03.2009 - 03.2020

High School Diploma -

Messick High School

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Fidell Henderson