Summary
Overview
Work History
Education
Skills
Timeline
Generic

FIDELL NURSE

Massapequa

Summary

Proven Security Operations Supervisor with a track record of enhancing Canon USA's security protocols, leveraging expertise in CCTV operation and personnel supervision. Excelled in conflict resolution and maintaining high compliance standards, demonstrating exceptional communication skills and a fast-learning ability. Achieved significant improvements in incident response efficiency and security personnel performance.

Overview

8
8
years of professional experience

Work History

Security Operations Supervisor

Canon USA
06.2021 - Current
  • Ensured compliance with all relevant regulations by maintaining up-to-date knowledge on industry standards, laws, and best practices.
  • Trained security personnel in proper techniques and tactics for optimal performance during routine operations and crisis situations.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Closely monitored alarm systems and CCTV footage, responding promptly to alerts and coordinating appropriate action when necessary.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Monitored and approved access control systems for accessibility to authorized personnel.

Usher and Box Office Cashier

National Amusements - Showcase Cinema De Lux
02.2017 - 02.2024
  • Greet and politely assist customers in person and over the phone, comprehensively answer questions, and maintained friendly and professional customer interactions
  • Accurately performed cash handling skills and maintained the point-of-sale system by counting drawer at end of shifts to validate
  • Trained new cashiers on the point-of-sale system, customer service handling, and theater procedures
  • Cleaning the theater routinely and sanitizing each seat before every show ensuring the cleanliness and sanitation standards are always met

Preloader

United Parcel Service - UPS Customer Center
08.2019 - 11.2019
  • Unload trucks as they arrive and ensure packages are stored correctly
  • Always follow proper postal routing guidelines
  • Ensure packages are loaded on to the corresponding trucks you are assigned to.
  • Assist fellow workers in assuring trucks leave the facility at their designated time.

Education

Advanced Regents Diploma -

Amityville Memorial High School
06.2018

Skills

  • Extremely fast learner
  • Customer service oriented
  • Cash register operation
  • Excellent communication and listening skills with fellow employees and management
  • Great work ethic
  • CCTV operation
  • Surveillance monitoring
  • Security training
  • Skilled in conflict resolution
  • C-Cure monitoring trained
  • Access systems and patrol
  • Access control
  • Personnel supervision
  • Alarm monitoring

Timeline

Security Operations Supervisor

Canon USA
06.2021 - Current

Preloader

United Parcel Service - UPS Customer Center
08.2019 - 11.2019

Usher and Box Office Cashier

National Amusements - Showcase Cinema De Lux
02.2017 - 02.2024

Advanced Regents Diploma -

Amityville Memorial High School

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FIDELL NURSE