Fidel Noel Mejias Gerena
5485 Oro Valley Rd,FL
Summary
Experienced professional with high standard for delivering exceptional service. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Known for strong interpersonal skills, reliability, and focus on achieving results. Adept at training staff, managing guest relations, and enhancing overall guest satisfaction.
Overview
18
18
years of professional experience
Work History
Housekeeping Guest Experience Manager
Walt Disney World Resort
10.2017 - Current
- Monitored cast members performance and provided feedback and guidance.
- Conducted regular inspections of hotel facilities, ensuring cleanliness, safety, and compliance with brand standards.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Improved overall online ratings by addressing negative reviews constructively and showcasing improvements made as a result of guest feedback.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Enforced policies and procedures to increase efficiency.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Sales Associate
TJX Companies
11.2017 - Current
- Contributed significantly to the achievement of departmental goals through consistent delivery of high-quality results under tight deadlines.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
- Managed high-volume tasks efficiently, prioritizing workloads for optimal time management.
Store Manager
Empresas Berrios
01.2012 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Freelancer Photographer
Foto.Grafi.Arte
05.2007 - 09.2012
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Assisted clients with creative ideas for photography needs.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to create engaging photo albums.
- Fostered creative environments during shoots, making subjects feel comfortable and natural, which improved photo quality.
- Built and maintained strong relationships with clients, resulting in high rate of repeat business.
Education
Photography, Education
Escuela De Artes Plasticas De Puerto Rico
San Juan, PRPhotography, Education
University Of Puerto Rico
Arecibo, PRPhotographer License - Digital Photography
Asociacion De Fotografos De PR
Puerto Rico07-2010
Skills
- Operational efficiency
- Workflow management
- Compliance
- Auditing
- Reporting and documentation
- Proficient in Photography, Photoshop and Design
- Team Training
- Process implementation
- Equipment maintenance
- Performance improvement
- Process monitoring
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Documentation skills
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Workplace Safety
Languages
English
Spanish
Interests
- Graphic Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I have a passion for photography and editing photos
- Drawing and Painting
- Photography
Timeline
Sales Associate
TJX Companies
11.2017 - Current
Housekeeping Guest Experience Manager
Walt Disney World Resort
10.2017 - Current
Store Manager
Empresas Berrios
01.2012 - 09.2017
Freelancer Photographer
Foto.Grafi.Arte
05.2007 - 09.2012
Photography, Education
Escuela De Artes Plasticas De Puerto Rico
Photography, Education
University Of Puerto Rico
Photographer License - Digital Photography
Asociacion De Fotografos De PR
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