Fidencio Villa
Santa Ana,CA
Summary
Self-motivated Fitness Trainer guides clients in safe exercise, taking into account individual physical strength and abilities. Adept at leading groups of all ages and administering fitness assessments. Organized and patient with high expectations. Always wanting to improve, there is always something new to learn and only wanting to get better. Highly Efficient Training and helping individuals in a gym. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
adapts really quickly in every environment, very eager to learn and help those in my vicinity. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Planet Fitness
Fountain Valley, CA
08.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Front Desk Representative
Front Desk
Santa Ana, CA
08.2021 - 08.2022
- Collected room deposits, fees and payments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Maintained transaction security by verifying payment cards against identification.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed to sell the most memberships out of all planet fitness gyms in the month of October
Crew Member
Dunkin' Donuts
Santa Ana, CA
04.2021 - 09.2021
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas as needed.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported great dining and meal experiences for guests.
- Maintained fast speed of service, especially during rush times.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Fitness Instructor
Planet Fitness
Santa Ana, CA
06.2021 - 08.2021
- Conducted on-site seminars and workshops to generate interest in new club activities.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Led Multiple comprehensive classes for strength training five times a week.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Minimized injury risks by advising clients about form and proper clothing.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
Education
No Degree - Water Courses
Santiago Canyon College
Orange, CABachelor of Science -
California State University - Fullerton
Fullerton, CA06.2025
High School Diploma -
Los Amigos High School
Fountain Valley, CA06.2021
Skills
- Equipment Troubleshooting and Maintenance
- Customer Service
- Stocking and Replenishing
- Spanish Fluency
- Attention to Detail
- Problem Solving
- Clear Communication
- Progress Monitoring and Goal Attainment
- Motivational and Dynamic
- Injury Prevention
- Fitness Equipment Maintenance
- Communication and Interpersonal Connection
- Safe Equipment Demonstrations
- Life-Long Learner
Timeline
Assistant Manager
Planet Fitness
08.2022 - Current
Front Desk Representative
Front Desk
08.2021 - 08.2022
Fitness Instructor
Planet Fitness
06.2021 - 08.2021
Crew Member
Dunkin' Donuts
04.2021 - 09.2021
No Degree - Water Courses
Santiago Canyon College
Bachelor of Science -
California State University - Fullerton
High School Diploma -
Los Amigos High School
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