Fidhel Alvarez
Reedley
Summary
Detail-driven individual with a solid background in the water industry. Skilled in following safety procedures and utilizing critical thinking to resolve service issues, ensuring quality water service and enhancing customer satisfaction. Reliable and dedicated with positive attitude, adaptable to various maintenance tasks. Understands basic maintenance principles. Committed to ensuring smooth operations and maintaining high safety standards.
Overview
1
1
year of professional experience
Work History
Water System Maintenance Worker II
California Water Service
Visalia, CA
03.2025 - Current
- Conducted routine inspections of water infrastructure to ensure compliance with safety standard
- Maintained accurate records of maintenance activities and repairs performed.
- Collaborated with team members to complete service requests promptly and effectively.
- Utilized hand tools and power equipment safely while adhering to operational protocols.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Utilized distribution maps to record repairs made to water system.
Meter Reader
California Water Service
Visalia, CA
03.2025 - Current
- Recorded meter readings accurately to ensure billing accuracy and customer satisfaction.
- Interacted with customers to address inquiries and provide information on water usage.
- Repaired non-functioning meters and tested to verify operational status.
Distribution Service Technician (Serviceperson)
California Water Service
Visalia, CA
03.2025 - Current
- Resolved customer inquiries regarding service issues, enhancing client satisfaction.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Used critical thinking skills to conduct detailed investigation of leaks in water distribution system.
- Made repairs to customer plumbing to ensure the quality of water service is met to customer's needs.
- Developed strong knowledge of company policies to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Operated and inspected fire service protection valves and maintained proper record keeping of completed inspections.
Education
No Degree - Mathematics
Reedley College
Reedley, CAWater Treatment Operator Grade 2 - Water Treatment
Sacramento State
Sacramento, CA04-2026
Water Distribution Operator Grade 2 - Water Distribution
Sacramento State
Sacramento, CA10-2025
High School Diploma -
Reedley High School
Reedley, CA06-2016
Skills
- Repair and maintenance
- Safety procedures
- Effective communication
- Organization and multitasking
- Customer service
- Flexible and adaptable
- Team collaboration
- Attention to detail
- Reliable and punctual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Water System Maintenance Worker II
California Water Service
03.2025 - Current
Meter Reader
California Water Service
03.2025 - Current
Distribution Service Technician (Serviceperson)
California Water Service
03.2025 - Current
No Degree - Mathematics
Reedley College
Water Treatment Operator Grade 2 - Water Treatment
Sacramento State
Water Distribution Operator Grade 2 - Water Distribution
Sacramento State
High School Diploma -
Reedley High School