Raven McKie
Head Cashier & Assistant Manager
Jacksonville,FL
Summary
Experienced & Friendly Head Cashier with 10+ years of experience in various fields dedicated to increasing team performance and improving client satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Head Cashier
Avonlea Antiques & Interiors
Jacksonville, FL
07.2015 - Current
- Engaged with customers in high foot traffic venue.
- Handled large amounts of money.
- Managed 30+ in-person sales & inbound calls per day from customers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted with live social media events, and managed various social media platforms.
- Dealt with VIP clientele, managed sales from start to finish with total confidentiality.
- Managed layaway accounts- payments & collections.
- Managed dealer rental payments & postings.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Trained, mentored, and developed inbound cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
Office Administration Assistant
Cool Today, Plumbing Today, Energy Today
Sarasota, FL
08.2009 - 07.2012
- Completed 25+ permits, service contracts, & incoming calls per day.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
- Managed filing system, entered data and completed other clerical tasks.
Office Assistant
Nelson Hesse LLP
Sarasota, FL
01.2010 - 05.2012
- Maintained confidentiality in handling sensitive information while performing administrative tasks for partners.
- Increased client satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling 25 or more incoming calls, email inquiries, and faxes per day from clientele.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Education
Associate of Arts - Psychology
University of North Florida
Jacksonville, FL 01.2013 - 05.2015
Skills
Adaptable Problem Solver
Effective Cash Flow Administration
Proficient in Point-of-Sale Solutions
Administrative support
Computer skills
Confidentiality handling
Database entry
File management
Timeline
Head Cashier
Avonlea Antiques & Interiors
07.2015 - Current
Associate of Arts - Psychology
University of North Florida
01.2013 - 05.2015
Office Assistant
Nelson Hesse LLP
01.2010 - 05.2012
Office Administration Assistant
Cool Today, Plumbing Today, Energy Today
08.2009 - 07.2012