Fierra Payne

Checking the availability of accommodations and dates, and Suggesting alternatives when first choice is not available.

Promote accommodation upgrades and extra nights to drive additional revenue when available.

Verify individuals or couples meet the Marriott vacation club eligibility requirements.

Develop and maintain positive working relationships with others; support team to reach common goals.

Comply with quality and assurance expectations and standards.

Answer all calls promptly and in a polite and professional manner.

Direct calls to other departments as needed.

Make use of company policies to solve customer and patient issues.

Schedule and confirm patient appointments.

Answer general member questions regarding programs, services and benefits.

Engage customers with friendly and professional attitude.

Selling and upselling company products.

Maintaining a consistent knowledge base of all MetroPCS products and services.

Processing cash and card transactions.

Troubleshooting and resolving customer concerns.

Welcomed customers, offering assistance to help find necessary store items.

Operated cash register, performed cash, card and check transactions to complete customer purchases.

Maintained secure cash drawer, promptly resolving discrepancies in daily totals.

Increased sales by offering advice on purchases and promoting additional products.