Fifi xiao
Saint Joseph,IL
Summary
I am very equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results, ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I am also very detail-oriented individual with exceptional communication and project management skills. I can Prove ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Michaels
Front Desk Position
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Did a lot of BOPIS orders and shipments which is pulling out orders from the store for customers
- Help recover the store every shift for closing, or do opening shifts when I'm opening.
Customer Service Cashier
China KingRestaurant
06.2015 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- this was my parent's restauraunt
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Saint Joseph Ogden High School
Saint Joseph, IL05-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Verbal communication
- dedicated
- hard-worker
Accomplishments
- Resolved product issue through professional language
- very good with rewards sign ups
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
Spanish
Limited Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Michaels
Front Desk Position
02.2024 - Current
Customer Service Cashier
China KingRestaurant
06.2015 - Current
High School Diploma -
Saint Joseph Ogden High School
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