Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Figueroa Maykel

Miami,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Tech Support Customer Service

AT&T Mobility
Miami, FL
09.2023 - 07.2024
  • Assisted customers in resolving issues with their accounts or orders.
  • Resolved customer complaints in a timely manner by addressing root causes of the issue.
  • Collected deposits or payments and arranged for billing.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained a professional attitude while providing excellent customer service.
  • Received incoming calls from customers and responded to inquiries about product features and benefits.
  • Developed relationships with customers through friendly interactions over the phone.
  • Maintained current knowledge of company products, services, and processes.

Education

Some College (No Degree) - Business Administration

Keiser University
Fort Lauderdale, FL

Skills

  • Call center experience
  • Complaint Handling
  • Regulatory Compliance
  • Needs Assessment
  • Customer Service
  • Order Processing
  • Refunds processing
  • De-Escalation Techniques
  • Call Documentation
  • Service Upselling
  • Problem Resolution
  • Multitasking Abilities
  • Active Listening
  • Adaptability and Flexibility
  • Problem-solving skills
  • Product and service knowledge
  • Communication Skills
  • Multitasking

Languages

Spanish
Professional
French
Professional

Timeline

Tech Support Customer Service

AT&T Mobility
09.2023 - 07.2024

Some College (No Degree) - Business Administration

Keiser University
Figueroa Maykel