Fikile Msiza
Johannesburg,ZA
Summary
A skilled banking professional with 10+ years experience in leading and driving sales teams for optimum performance. Experience covers both Business of all segments and Private Banking. Managing teams to achieve strategic and operational aspirations of the organization, maximizing market share using networking and research skills. Proficient communicator with excellent time management, administrative and customer service skills.
Overview
10
10
years of professional experience
Work History
Head: Sector Specialist GP
Standard Bank Of South Africa
08.2021 - Current
- Driving improved customer satisfaction and solutioning through proactive problem-solving and efficient complaint understanding.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by fostering stakeholder relationships and implementing time-saving strategies.
- Driving financial and market share growth of the provincial book and align the sector focus within the different regional strategies.
- Collaborating with internal stakeholders to grow the book through entrenchment, client acquisition, market relevance and penetration.
Area Coverage Manager
Absa Bank
04.2019 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Lead the sales team of Commercial, SME and Private Bankers with the focus of delivering sustainable growth plans for the region.
- Drive the sales of business products/services in geographical area and developed strategic customer relationships.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Regional Sales Manager: Private Bank Sandton
Absa Bank
07.2017 - 03.2019
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Exceeded sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Take accountability for the overall achievement of the suite performance objectives in terms of operating income, expenditure and total balance sheet performance.
Private Banker
Absa Bank
10.2014 - 06.2017
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Diversified investment offerings for clients by staying current on market trends, regulations, and new products or services.
- Delivered exceptional service that resulted in numerous referrals and increased overall business for the bank.
- Maintained long-term relationships with clients through regular communication, proactively addressing concerns, and providing market updates.
- Demonstrated expertise in various banking products like loans or mortgages, ensuring clients make well-informed decisions.
- Developed tailored solutions to meet individual banking needs.
Education
PDBA -
GIBS
Pretoria, South Africa12.2022
M Com - Finance
University of Johannesburg
Johannesburg, South Africa12.2019
B Com Honours - Financial Planning
University of Johannesburg
Johannesburg12.2014
B Com - Finance
University of Johannesburg
Johannesburg12.2013
Skills
- Expert Problem Solving
- Analytical Thinking
- Leading and Managing effective team
- Driving performance and sustainability
- Customer relationships and portfolio management
- Exceptional communication skills
- Financial analysis
- Budgeting and cost control
- Time management and working under pressure
Timeline
Head: Sector Specialist GP
Standard Bank Of South Africa
08.2021 - Current
Area Coverage Manager
Absa Bank
04.2019 - 07.2021
Regional Sales Manager: Private Bank Sandton
Absa Bank
07.2017 - 03.2019
Private Banker
Absa Bank
10.2014 - 06.2017
PDBA -
GIBS
M Com - Finance
University of Johannesburg
B Com Honours - Financial Planning
University of Johannesburg
B Com - Finance
University of Johannesburg
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