Fikile Charlotte Masilela
Peoria,Gauteng
Summary
Adept at multitasking and problem-solving, I excelled at Montage Deer Valley by enhancing customer satisfaction and training new staff, showcasing my teamwork and quick learning abilities. My role as Chef Manager at Lucky Bread Company further honed my skills in maintaining high food quality standards and managing kitchen budgets efficiently.
Resourceful English as Second Language Teacher with a TEFL certificate and commitment to delivering exceptional learning experiences. Challenged students with rigorous coursework and engaged them with exposure to cultural vignettes. Superb communications skills and dedication to students leading to positive results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Montage Deer Valley
Park City, UT
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Chef Manager
Lucky Bread Company and Catering
Brooklyn , South Africa
03.2023 - 02.2024
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Pitched in to work line during busy periods or in place of sick employees.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Volunteer
Match Hospitality
Doha , Qatar
11.2022 - 12.2022
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Followed recipes and instructions to achieve quality and presentation standards.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Prepped ingredients ahead of time to increase cooking and service speed.
Education
No Degree - Teaching English To Speakers of Other Languages
Teacher Record
Online01-2025
Diploma in Hospitality Management - Hospitality Management
The Capital Hotel School
South Africa . Pretoria03-2021
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Goal-oriented mindset
- Professionalism and etiquette
- Enlish fluency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 21 staff members.
- Resolved product issue through consumer testing.
Certification
- Teaching English to Speakers of Other Languages (TESOL) Certificate - TESOL International Association.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Languages
English
Native or Bilingual
Interests
- Participating in cultural exchange programs and homestays
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Adventure Travel
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Engaging in food photography and sharing culinary creations on social media
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Reading
Timeline
Intern
Montage Deer Valley
05.2024 - Current
Chef Manager
Lucky Bread Company and Catering
03.2023 - 02.2024
Volunteer
Match Hospitality
11.2022 - 12.2022
No Degree - Teaching English To Speakers of Other Languages
Teacher Record
Diploma in Hospitality Management - Hospitality Management
The Capital Hotel School