Fiky Citra
Woodbridge,VA
Summary
Dynamic professional with a proven track record at Spices Asian Restaurant and Sushi Bar, excelling in client consultation and problem-solving. Recognized for enhancing customer satisfaction through effective communication and meticulous attention to detail. Adept at space utilization and furniture arrangement, contributing to successful events and a positive dining atmosphere.
Overview
16
16
years of professional experience
Work History
Assistant Stager
Meta Interiors
Washington, DC
08.2025 - Current
- Conducted inventory checks to ensure availability of staging materials and decor items.
- Contributed to successful open houses by preparing properties with meticulous attention to detail.
- Demonstrated adaptability by working on diverse projects, from small apartments to luxury estates.
- Communicated effectively with team members, ensuring timely completion of all assigned tasks.
Restaurant Manager
En Bistro
Potomac, MD
12.2023 - 01.2024
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Restaurant General Manager
Spices Asian Restaurant and Sushi Bar
Washington, DC
11.2021 - 12.2022
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Analyzed financial reports to identify trends, manage budgets, and improve profitability.
- Established health and safety protocols, maintaining compliance with regulatory standards.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Restaurant Manager of Operations
Spices Asian Restaurant and Sushi Bar
Washington, DC
09.2017 - 11.2021
- Monitored compliance with health and safety regulations, ensuring a safe dining environment for guests and employees.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
Restaurant Assistant Manager
Spices Asian Restaurant and Sushi Bar
Washington, DC
08.2014 - 09.2017
- Assisted in daily operations, ensuring smooth service and guest satisfaction.
- Handled inventory management, maintaining optimal stock levels and reducing waste.
- Coordinated scheduling for team members to optimize coverage during peak hours.
- Monitored compliance with health and safety regulations, promoting a safe environment for guests and staff.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Bartender
Spices Asian Restaurant and Sushi Bar
Washington, DC
07.2011 - 08.2014
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Prepared a diverse range of cocktails and beverages, ensuring quality and consistency.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and reordering stock as needed.
- Developed signature cocktail specials, contributing to seasonal menu updates and promotions.
Restaurant Hostess
Spices Asian Restaurant and Sushi Bar
Washington, DC
06.2009 - 07.2011
- Managed reservations and maintained waitlists efficiently during peak hours.
- Provided menu information and answered guest inquiries about specials and seating arrangements.
- Assisted in maintaining cleanliness of dining areas and entrance for optimal guest experience.
- Developed familiarity with POS systems for efficient order processing support.
- Adapted quickly to changing situations and guest needs in fast-paced environment.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
John F Kennedy High School
Silver Spring, MDSkills
- Client consultation
- Space utilization
- Interior design
- Furniture arrangement
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Flexibility
- Effective communication
Languages
Indonesian
Professional Working
Timeline
Assistant Stager
Meta Interiors
08.2025 - Current
Restaurant Manager
En Bistro
12.2023 - 01.2024
Restaurant General Manager
Spices Asian Restaurant and Sushi Bar
11.2021 - 12.2022
Restaurant Manager of Operations
Spices Asian Restaurant and Sushi Bar
09.2017 - 11.2021
Restaurant Assistant Manager
Spices Asian Restaurant and Sushi Bar
08.2014 - 09.2017
Bartender
Spices Asian Restaurant and Sushi Bar
07.2011 - 08.2014
Restaurant Hostess
Spices Asian Restaurant and Sushi Bar
06.2009 - 07.2011
High School Diploma -
John F Kennedy High School