Fil Ojano
San Bernardino,CA
Summary
Dedicated and hardworking service professional with experience in efficiently processing transactions, assisting customers, resolving issues, answering questions, and ringing up customers. Possesses creative problem-solving skills that contribute to effective solutions. Demonstrates a results-oriented approach and a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Commercial Truck Driver
Schneider Trucking
03.2023 - 11.2024
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated Freight liner trucks across eastern and western states to transport all kinds of goods,machinery and equipment.
Casino Cage Cashier
Yaamava Resort and Casino
12.2022 - 12.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Contributed to positive team atmosphere within cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.
- Supported colleagues during peak times by stepping in as needed to handle customer inquiries or complete additional tasks.
Pines Steakhouse Fine Dining Server
Yaamava Resort and Casino
07.2018 - 03.2020
- FORBES Fine Dining
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Facilitated smooth dining experience during peak hours by efficiently managing multiple tables and guest requests.
Food & Beverage Server
The Cheesecake Factory
01.2016 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Fine Dining Food & Beverage Server
Mohonk Mountain House Resort
01.2015 - 01.2016
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Forbes Fine Dining Food and Beverage Server
Sea Island Resort
01.2013 - 01.2014
- Forbes Five Star Resort
- Five Diamond Resort
- Forbes Fine Dining
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Food & Beverage Supervisor
Embassy Suites
01.2013 - 01.2014
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Technology Associate
Sam's Club
01.2012 - 01.2013
- Company Overview: GA
- GA
- Enhanced customer satisfaction by promptly addressing concerns and providing exceptional service.
- Exceeded sales targets by leveraging in-depth product knowledge and effective closing techniques.
- Worked closely with technical support teams to resolve any issues during implementation or post-sales phases for seamless customer experience.
Education
Master of Science - Organizational Leadership
University of Redlands
Redlands, CA05-2024
Master of Arts - Business Administration
University of Redlands
Redlands10-2022
Bachelor of Science - Information Technology
Florencio L. Vargas College
Philippines03-2012
High School Diploma -
St. Williams Parish
Philippines03-2007
Skills
- Commercial Truck Driver
- GIS software proficiency
- Logistics planning
- Customer service
- Problem-solving
- Adaptability and flexibility
- Relationship building
- Cross-contamination prevention
Capstone
Business visits related to school requirements, cultural exchange, and working with various teams., Slovenia, Italy 2023
Certification
- Commercial Driver License
- M1 License
- Double/Triple Endorsement
- HAZMAT Endorsement Certification
- Tanker Endorsement Certification
- Schneider Safety Driving Course Certified
- GIS Certified
- Forbes Certified
- Food Safety, Wine and Spirit Certified
- OSHA Certified
- Manager Food Safety Certified
- Level One Sommelier Certification
Timeline
Commercial Truck Driver
Schneider Trucking
03.2023 - 11.2024
Casino Cage Cashier
Yaamava Resort and Casino
12.2022 - 12.2023
Pines Steakhouse Fine Dining Server
Yaamava Resort and Casino
07.2018 - 03.2020
Food & Beverage Server
The Cheesecake Factory
01.2016 - 01.2017
Fine Dining Food & Beverage Server
Mohonk Mountain House Resort
01.2015 - 01.2016
Forbes Fine Dining Food and Beverage Server
Sea Island Resort
01.2013 - 01.2014
Food & Beverage Supervisor
Embassy Suites
01.2013 - 01.2014
Technology Associate
Sam's Club
01.2012 - 01.2013
Master of Science - Organizational Leadership
University of Redlands
Master of Arts - Business Administration
University of Redlands
Bachelor of Science - Information Technology
Florencio L. Vargas College
High School Diploma -
St. Williams Parish
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