Fildenia Estrella

I was a driver for Lyft and give good customer service.

I used to be a cashier at a supermarket for over 2 years. I used to clean planes in Newark airport for a company call prime flight. I have 5 years of experience giving customers service in a bank when I used to live in the Dominican Republic.

• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer inquiries regarding store policies and procedures.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Balanced daily transactions on a computerized point-of-sale system.
• Conducted price checks for special orders or discounts as requested by customers.

• Performed deep cleaning of restrooms, including scrubbing and sanitizing toilets, sinks, countertops, floors and mirrors.
• Cleaned interior windows, walls and fixtures.
• Vacuumed carpets, upholstered furniture and draperies.
• Dusted furniture and fixtures throughout the premises.
• Swept and mopped all hard surface floors.
• Washed baseboards, window sills and door frames.
• Emptied trash cans and disposed of waste in designated areas.
• Scrubbed kitchen appliances such as refrigerators, stoves, microwaves and dishwashers.
• Sanitized surfaces with appropriate disinfectants to prevent the spread of germs.
• Polished chrome faucets and other metal surfaces using appropriate polish or cleaner.
• Disinfected doorknobs, light switches and telephones with germicidal wipes or sprays.
• Thoroughly cleaned showers, tubs, sinks in bathrooms.
• Steam-cleaned carpets to remove stains or dirt spots.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Reviewed contracts before signing them on behalf of the organization.