Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Filex Manyasya

Filex Manyasya

Doha

Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 5 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Head Barista

STONE SPECIALITY COFFEE SHOP
01.2022 - Current
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Monitored customer feedback to improve barista performance and customer service.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created new training guidelines, and provided staff orientation and training.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Designed and adjusted work schedules to meet business demands.
  • Used POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Senior Barista

Ground Coffeeshop
02.2020 - 12.2021
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

waiter/Bar Help

Tamarind Tree Hotel
06.2018 - 01.2020
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Used cash registers and credit card machines to cash out customers.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Receptionist

Utalii Hotel
05.2016 - 12.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

CERTIFICATE IN FRONT OFFICE OPERATIONS - FRONT OFFICE OPERATUINS

KENYA UTALII COLLAGE
NAIROBI ,KENYA
05.2017

Skills

  • Credit Card Transaction Processing
  • Supplier Management
  • POS Inventory System Operation
  • Optimal Inventory Levels
  • Hand-Crafted Drink Recipes
  • Restaurant Operation
  • Food and Beverage Operations
  • Custom Drink Preparation
  • Espresso Machine Operation
  • Staff Management
  • Customer Service
  • Coffee Grinding
  • Cash Register Operations

Certification

  • FOOD HANDLERS CERTIFICATE, STONE CAFE - 1YEAR
  • CERTICATE IN FRONT OFFICE OPERATIONS, KENYA UTALII - [Timeframe]

Timeline

Head Barista

STONE SPECIALITY COFFEE SHOP
01.2022 - Current

Senior Barista

Ground Coffeeshop
02.2020 - 12.2021

waiter/Bar Help

Tamarind Tree Hotel
06.2018 - 01.2020

Receptionist

Utalii Hotel
05.2016 - 12.2017

CERTIFICATE IN FRONT OFFICE OPERATIONS - FRONT OFFICE OPERATUINS

KENYA UTALII COLLAGE

Similar Profiles

CREATE PROFILE
Filex Manyasya